POSITION SUMMARY: The IT Infrastructure OJT is responsible for the first level implementation and support for the IT Infrastructure environment. The OJT will serve as a first level go to support in the area of Windows, Non-Windows Unix and Network administration and monitoring.


 

Basic Responsibility:

 

Install, and configure internal and customer facing servers with a primary focus on providing Microsoft Windows OS Support (2008, 2012, 2016, 2019, 2022 and Windows 10/11), Non-Windows (Red Hat, Unix, Linux, etc), basic networking. Direct and provide Tier 1 support for our IT Infra Technical Support and Help Desk staff. This requires basic to intermediate knowledge of Networking, Desktop Hardware and Operating Systems. Manage incidents using our issue tracking systems and generate reports for the team. May perform basic VM administration using different Virtualization Platform (VMware, Citrix, Hyper-V and Azure Cloud). Manage Servers and monitor hardware/service alerts. Contribute to current standards and provide improvements when necessary. Update/Write detailed procedures and update knowledgebase when necessary. Perform inventory of services and tools on a regular basis. Generate reports and join regular team meetings.

 

Requirements:

 

College student in Bachelor of Science in Computers, IT or equivalent. Basic experience of system administration with Windows Server, Unix and Network is a plus. Basic skills in Microsoft Active Directory, DNS, DHCP, WINS, DFS, File and Print services, RDS and Group Policy Management. Basic skills in maintaining server environments including security patches, firmware upgrades, hot fixes, service packs, intermediate versions / full version upgrades is a plus. Basic experience in server and desktop virtualization platforms such as VMWare, Hyper-V, Citrix XenApp Server and XenDesktop is a plus. Basic experience in server and desktop in non-windows platforms such as Red Hat, Unix, Linux etc. is a plus. Basic experience in network devices such as Routers, Switches, AP’s, Modems, Firewalls, LAN/WAN networking is a plus. Experience on Endpoint Security (CrowdStrike, Windows Defender, Bitlocker) is a plus Experience with PowerShell scripting is a plus Strong communication skills, analytical ability, judgment and the ability to work effectively with other systems technical staff, internal business customers, and vendors.