Intern/Part-Time Customer Support Specialist Who We Are At Property Meld, we're on a mission to radically improve the property management landscape. Remember that agonizing wait for your rental's maintenance issue to be fixed? We believe it shouldn't be that way. We're building a seamless maintenance experience that delights residents, empowers property managers, and elevates the industry. Over the past six years, we've transformed from a small startup to a powerhouse, growing from 3 employees in 2016 to over 65 today, and we're just getting started. As we continue to grow, we're looking for an Intern/Part-Time Customer Support Specialist to help us deliver a World-Class Customer Experience. About This Role This opportunity is perfect for someone who is looking for real-world experience in a fast-growing SaaS company while balancing an internship or part-time role. This role can be structured as either an internship or a part-time position, depending on your experience and availability. Location: This is an in-office role at Property Meld HQ in Rapid City, South Dakota. ⏳ Hours: 35 hours per week Compensation: $18/hour What You'll Do (Jobs to Be Done) ✔ Deliver a World-Class Customer Experience by providing technical support via email, chat, and phone. ✔ Troubleshoot customer issues using available tools, resources, and critical thinking. ✔ Execute assigned tasks and projects to support the broader Customer Support team. ✔ Become a Product Expert – learn and adapt quickly to our platform, processes, and customer needs. ✔ Be a Customer Advocate – identify and communicate areas for improvement to enhance the maintenance experience. Who This is For ✅ Internship Opportunity: Perfect for students or recent graduates looking to gain hands-on experience in customer success, SaaS, or tech support. ✅ Part-Time Role: Ideal for professionals seeking a flexible work schedule while growing a career in customer support. What You Bring Confident Communicator – You effectively communicate with customers via tickets, live chat, and scheduled calls. Customer-Focused Mindset – You care deeply about customer experience and problem-solving. Technical Curiosity – You enjoy learning new tools, troubleshooting, and solving technical issues. Efficiency Master – You work hard and smart, managing time effectively in a fast-paced environment. Team-Oriented – You collaborate well but can also thrive independently. Agility & Adaptability – You grasp new concepts quickly and execute effectively. Bonus Points If You Have: Experience in customer support, technical troubleshooting, or SaaS. Familiarity with CRM systems or ticketing platforms. A knack for efficiency, problem-solving, and clear communication. Why You'll Love It Here Real-world experience in a high-growth SaaS company. Training & mentorship to help you succeed. Flexible work environment to fit your schedule. Opportunities for growth and career development. Ready to make an impact? Apply now and be part of a team that's transforming the property management industry!