At Globe, our goal is to create a wonderful world for our people, business, and nation. By uniting people of passion who believe they can make a difference, we are confident that we can achieve this goal.
Job Description This internship offers a valuable opportunity for students to gain hands-on experience in TIER2 operations, with a focus on Problem Management and Network Fault Analytics. The role includes data management, problem ticket coordination, and administrative support, providing exposure to real-world network operations and governance processes.By working closely with TIER2 and technical teams, the intern will develop skills in data analysis, incident tracking, network fault analytics, process documentation, and collaboration. Their contributions will help improve efficiency in post-processing of data, ensuring accurate reporting, governance compliance, and analytics-driven insights for problem resolution.
This role will not only support operational efficiency but also provide the intern with practical knowledge and experience in network problem resolution and governance frameworks, contributing to their professional growth.
DUTIES AND RESPONSIBILITIES:
Support TIER2 by assisting in data processing, problem ticket coordination, and network fault analytics.Monitor and track problem tickets to ensure accurate tagging, updates, and alignment with governance processes.Assist in post-processing of data, ensuring accuracy and completeness in reports and analytics used for problem resolution.Generate and maintain reports related to network fault analytics, problem trends, and governance insights.Collaborate with TIER2 and other teams to support ongoing initiatives aimed at improving problem management and network sustainability.Provide administrative support for documentation, and coordination of governance activities.Assist in process improvement initiatives by analyzing problem ticket data and identifying areas for efficiency enhancements.Engage in learning opportunities by gaining exposure to network operations, governance frameworks, and analytics-driven decision-making.KPIs:
Timeliness & Accuracy of Data Processing – Ensuring problem ticket data is updated and processed correctly within defined timelines.Efficiency in Problem Ticket Tracking – Monitoring and maintaining problem ticket records with minimal discrepancies.Quality of Reports & Analytics – Delivering clear, accurate, and actionable reports to support decision-making.Effectiveness in Governance Support – Contributing to structured governance processes and compliance adherence.Engagement & Learning Progress – Demonstrating proactive learning, collaboration, and contribution to problem resolution initiatives.TOP 3-5 DELIVERABLES:
Accurate and timely post-processing of problem ticket data to support analytics and governance reporting.Regularly updated and well-maintained problem ticket tracking system, ensuring alignment with governance processes.Structured and insightful reports that contribute to decision-making in problem resolution and network fault management.Effective coordination and administrative support for governance activities and process documentation.Participation in process improvement initiatives, helping identify opportunities for efficiency and accuracy in problem management.Equal Opportunity Employer
Globe’s hiring process promotes equal opportunity to applicants, Any form of discrimination is not tolerated throughout the entire employee lifecycle, including the hiring process such as in posting vacancies, selecting, and interviewing applicants.
Globe’s Diversity, Equity and Inclusion Policy Commitment can be accessed here
Make Your Passion Part of Your Profession. Attracting the best and brightest Talents is pivotal to our success. If you are ready to share our purpose of Creating a Globe of Good, explore opportunities with us.