As the Internal Compliance Officer, you will collaborate with the Site Governance Manager to develop, maintain, and review the Quality Management System, ensuring the site is audit-ready. Working in partnership with the Quality Team and cross functional teams, you will contribute to the overarching quality ambition of Danone Specialised Nutrition by delivering products of consistent, specified quality and uncompromising safety. You will:
Lead the implementation, development, and management of the site’s Food Defence System, Food Fraud initiatives, Internal Audit processes, Crisis Management coordination (as Coordinator and Facilitator), and act as the iCare Coordinator, fostering a culture of quality within the site.Drive continuous improvement initiatives and instill a “Right First Time” ethos throughout the organisation.Enhance and uphold quality standards by employing lean manufacturing principles and methodologies Ensure all operations within your areas of responsibility are executed safely and in compliance with company protocols, including Fire Evacuation, Accident Reporting, and Food Safety/Quality procedures.Promote and enforce safe and responsible behaviour among staff within your area of responsibility
MAIN RESPONSIBILITIES & KPI’S
• Oversee the implementation and application of Food Defence Procedures, including establishing a multidisciplinary Food Defence team, with detailed responsibilities outlined in the local Food Defence procedure.
• Serve as the primary point of contact for Food Defence at the site.
• As the Food Defence Coordinator, collaborate with the Facilities and Security teams to ensure adherence to Food Defence Procedures, including regular inspections.
• Support the Governance Manager in the development and maintenance of the site’s Quality Management System (including site templates) to uphold commitments to Food Safety, Legality, and Quality, while meeting third-party, central, FDA/FSMP, and country-specific product registration requirements.
• Monitor, trend, and implement continuous improvement initiatives across various Quality processes.
• Assist the Governance Manager in maintaining and enhancing the Quality System through audits and reviews, ensuring effective corrective actions are implemented when required.
• Coordinate and complete the site’s Management Review process, including preparing the Management Review report and relevant subgroup documentation.
• Maintain and improve training matrices for the Quality Group, proposing enhancements as necessary.
• Manage and maintain the site’s Crisis Management documentation, while supporting the Business Unit Crisis Manager (BUCM) in completing the Vestalis process and organising annual simulations, intruder tests, and Crisis Audits.
• Regularly review, update, and maintain the legal register.
• Manage communication and administrative activities related to TSO and EHO compliance at the site.
• Collaborate with Operations and Engineering teams to deliver sustainable, continuous improvement solutions, including mitigating risks such as those posed by glass and hard plastics.
• Provide support during external audits, including ISO, FDA, EHO, and Corporate audits.
• Assist in change management processes across the site, acting as the deputy coordinator for change control assessments.
• Contribute to FSI (Corporate Standards) projects, ensuring systems and processes achieve compliance.
• Oversee the management and development of the internal audit system and team, coordinating all related activities.
• Act as the iCare Coordinator to promote a culture of quality through activities, surveys, and development initiatives.
• Serve as the Food Fraud Coordinator, overseeing team and system development, including associated documentation.
• Support the agency process structure at the site.
• Provide quality and food safety/defence perspective support in contractor and waste management activities, including secure destruction processes.
• Conduct PRP (Pre-Requisite Programme) verification reviews for the site.
• Report and follow up on safety-related concerns identified within your scope of responsibility.
• Conduct distribution, evaluation, and gap analysis of certification changes and central standards.
• Deliver training sessions on topics such as Food Fraud, Food Defence, and Quality Culture, while supporting quality/food safety inductions.
• Create and disseminate clear, factual quality messages sitewide.
FUNCTIONAL COMPETENCIES NEEDED & TECHNICAL SKILLS
Contribution to business strategy - Understand business objectives and quality plans to be able to translate them into KPI’s for her/his team.
Project and portfolio management - Define and manage projects in her/his area focus on developing personal skills and support business moving forward.
Client and consumer management - Understands the organisation and processes used to listen to clients and consumers and collect data.
Formulation, process and equipment - Knowledge of formulation, process and equipment is critical to act rapidly on completing risk assessment for preventing re-occurring issues.
Food science - Has the basic knowledge in raw materials, packs and finished products, required to understand the internal environment (chemistry, microbiology, physics).
Quality and Food Safety management- System Identifies and leads improvement of processes in order to improve efficiency of Quality & Food Safety Systems.
Analysis and Risk Management - Knows the risks in his/her area and the actions needed to manage them using a risk analysis tools based in HACCP principles.
Sustainable Environment Management - Knowledge and understanding the content in ISO 14001 and set KPI’s to manage and monitor compliance.
Food Regulation- Understands the nutritional basics.
Problem solving - PDCA Validates the relevance of Problem solving,
Helps teams to decide priorities, When useful, orientates the Problem Solving Group towards
advanced tools & Methods
o Good analytical and technical capabilities
o Project management
o Presentation skills
o Continuous Improvement Techniques
o Problem solving skills
o Accustomed to use risk Assessment Techniques knowledge
o Accustomed with physical processing of food ingredients, especially dry powder
o Knowledge of Food Regulations
o Quality & Food Safety Systems
o Inquisitive attitude
o Excellent Communicator
o Influencing Skills
MANAGERIAL COMPETENCIES AND PERSONAL SKILLS NEEDED
o Committed
o Inspire & be the vision
o Commit to create breakthrough results
o Open:
o Good listener
o Ability to give open and constructive feedback
o Proximity to all levels and functions
o Open and willing to share ideas
o Inquisitive
o Good networker and collaborator with other functions & sites and the external world
o Doer
o Delivering on promises
o Taking responsibility take initiatives and measured risks
o Decision making
o Agile and pragmatic
o Complex problem solving
o Big picture thinking
o Managing complexity
o Empowered
o Empowering self and teams
o Coaching and development of people
o Coach-able and willingness to learn and develop
Danone is a major FMCG company in the UK, with market leading brands across three divisions: Waters (Evian, Volvic), Dairies (Actimel, Activia, Shape), Specialized Nutrition (SN) (Aptamil, Cow & Gate and Neocate, Fortisip).
The Specialized Nutrition category, offer nutritional solutions with the shared goal of improving the health and well-being of vulnerable individuals. This ambition stretches from the first day of pregnancy into old age, with similar activities in terms of innovation and scientific research. Specialized Nutrition focuses on allergies, from prevention to treatment, with Early Life Nutrition and Advanced Medical Nutrition working hand-in-hand to foster synergies and strengthen Danone's leading position in this sector. The Nutricia brand is a key asset for both businesses, thanks to a medical legacy of more than 120 years and a recognition of health leaders around the world.
Nutricia is Europe’s largest specialist nutrition company and the market leader in the UK. We specialise in the delivery of medical nutrition for the very young, the old and the sick, supplying high quality feeds to patients and consumers. Our purpose is to pioneer nutritional discoveries that help people live longer, healthier lives.
When it comes to finding a great place to work there are plenty of things to look for: inspirational colleagues, freedom in your job to make a real difference, and a shared ethos you can truly believe in. Throw in top perks, a responsive and dynamic environment and unrivalled opportunities to develop personally and professionally and you’ve found something pretty special. You’ve found Danone.
Here at Danone we put people at the centre of everything we do – whether we’re developing ground-breaking new products, taking care of individual patients, or supporting the community. And if you join us you can expect exactly that sort of attention too.
Nutricia medical nutrition products have a strong market share. The business is operating within a mature market but there is still scope for expansion both within local and global markets, and the emphasis in the coming years with be on maintaining volume growth, whilst ensuring we drive our cost targets in the right direction.