Individually we are people, but together we are Aviva. Individually these are just words, but together they are our Values – Care, Commitment, Community, and Confidence.

Our NPI team is growing, and we are seeking top talent to join our policy support vertical. A career as an Internal Fraud Prevention Associate is your opportunity to safeguard the company's assets, reputation, and ensuring compliance with regulatory standards. The successful candidate will conduct comprehensive investigations into allegations of fraud, analyze complex data sets, review documentation, and identify patterns that may indicate fraudulent behavior.

In addition, the best-suited applicant will work closely with various internal departments, such as Legal, Human Resources, and Information Technology, to obtain support and information for investigations. Their findings will be meticulously documented in detailed reports, which will include evidence, analysis, and recommendations for actions. The individual will also provide training and guidance to employees on fraud awareness and prevention techniques, helping to foster a culture of integrity and compliance within the organization.

Does this sound like your next career move? Join our team!

What you'll do:

Monitor and analyze information from detection systems, tools, reports, or manual sources to evaluate, investigate, and determine necessary actions.

Establish investigation strategy, gather, and analyze facts, order appropriate searches, correctly apply investigative vendors where required, conduct interviews through recorded statements, manage case file, and ensure proper documentation and collection of physical evidence.

Interview relevant parties, including internal actors, witnesses, and other partners, to gather information and evidence.

Evaluate evidence on an ongoing basis until the validity of the issue in question can be determined.

Participate in the development, ongoing evaluation, and enhancements to investigative indicator technology.

Determine when an investigation is ready for disposition and build a defendable case.

Prepare for and participate in Decision Panel meetings, as required.

Develop and deliver learning interventions (e.g., huddles, workshops, one-on-one coaching, etc.), relating to investigation, fraud awareness, detection, and prevention.

Liaise with premium management, Aviva verify, claims, underwriting, compliance, business development and legal teams.

Collaborate with internal departments, such as Legal, HR, and IT, to obtain necessary information and support for investigations.

Provide guidance and technical expertise to agents, underwriters, and other underwriting staff.

Prioritize investigations based on capacity and benefit to the company and customers.

Monitor investigation capabilities of underwriting staff and implement appropriate interventions where necessary to enhance fraud detection and investigation capabilities.

Support the collection of evidence and information for multiple purposes including investigation and disposition, managing case files, litigation and criminal prosecution, management information and statistics, and process improvements.

Partner with other investigators as required.

Present results to senior management and recommend appropriate actions or policy changes.

Maintain accurate and confidential records of all investigations and related activities.

Stay on top of relevant new developments, emerging practices, and successful practices in internal reviews.

Policy Handling

Ensure prompt and equitable review in accordance with corporate procedures and legislation to reach a timely resolution.

Effectively advise and counsel underwriting staff; provide prompt and exemplary customer service while keeping related parties informed.

Minimum 5 years of experience underwriting automobile and/or property policies, including specialization in handling deceitful policyholders, claimants, and other difficult actors.

Post-secondary education – insurance/investigation related preferred.

CIP designation or working towards CIP.

Strong technical knowledge specific to personal insurance line of business.

Highly organized individual with a capability to prioritize tasks on an on-going basis.

Investigative or litigation background preferred.

Strong understanding of underwriting and claims processes.

Ability and high comfort level to take a detailed and informative recorded, telephone or in-person statements from the insured and/or involved witnesses.

Superior analytical, problem-solving, and decision-making skills.

Leadership abilities, coaching and team-building skills and ability to take accountability for all aspects of the role.

Solid understanding of relevant provincial legislation.

Aptitude for learning and development initiatives.

Excellent communication skills, both verbal and written, including presentation skills.

Strong customer service skills – ability to communicate diplomatically and empathetically throughout the investigation process.

Outspoken and comfortable with challenge and ambiguity.

Ability to diffuse/de-escalate combative situations.

Strong technical knowledge of automobile policies and applicable Statutory Conditions and related legislation.

Strong analytical skills with a great attention to detail and the ability and focus to determine the direction of an investigation, while keeping timelines as an ongoing priority.

The ability to make confident and objective decisions in high-stakes situations.

Bilingual (French/English) skills are an asset.

The salary band for this position ranges from $79,500 to $147,700. Please note that individual salary is determined by factors such as job-related knowledge, skills and experience, as well as internal equity.

Compelling rewards package including base compensation, eligibility for annual bonus, retirement savings, share plan, health benefits, personal wellness, and volunteer opportunities.

Outstanding Career Development opportunities.

We’ll support your professional development education.

Competitive vacation package with the option to purchase 5 extra days off per year

Employee driven programs focused on gender, LGBTQ+, origins, diversity and inclusion

Corporate wellness programs to support our employees’ physical and mental health

Hybrid flexible work model

Please note that we may use AI tools to help us through the recruitment process. This is a new position which has been posted both internally & externally.

Aviva Canada has an accommodation process in place to provide accommodations for employees with disabilities. If upon commencement of employment you require a specific accommodation because of a disability, please contact your Talent Acquisition Partner so that an appropriate accommodation can be arranged. This process applies throughout your career with Aviva Canada.

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