You Lead the Way. We’ve Got Your Back. 

With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.

At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.

Join Team Amex and let's lead the way together.

Go above and beyond at a company that sets the standard for customer-first service.

American Express is a global service company, providing our Card Members with exceptional access to products and experiences that enrich lives and build business success.

Our Consumer Credit department is fundamental in that process, encompassing a variety of different teams who strive to ensure that these ideals are constantly upheld.

How will you make an impact in this role?

To ensure success as a Credit Specialist within the International Currency Card team, you will undergo extensive training and be provided with a wide range of tools. This will empower you to make informed decisions in all situations! You will have continuous coaching monthly once training has been completed, to enable you to reach your fullest potential. 

Every one of our Credit Specialists represent the American Express brand. They take work seriously because they are more than just a voice on the other side of the phone or screen, they are problem solvers and relationship builders. The people you will work with, and the Card Members you will care for, value your passion and unique personality as much as we do.

Our Brighton office is a 24/7 service centre environment. The contract for this role is full time, 35hrs per week, working five out of seven days between the hours of 7am – 9pm.

In this role, you will: 

•       Conduct inbound calls for all queries relating to Euro & Dollar Cards or Private Banking Card Members and Account Managers.

•       Ask questions about the Card Members situation and try to find a solution to their challenge.

•       Making outbound calls to collect overdue high balances on Euro, Dollar, or Private Banking cards.

•       Reviewing financial information such as credit statements sent in by Card Members.

•       Ensure strict ID verification and compliance with data protection to safeguard accounts.

•       Uphold the American Express brand image and customer loyalty through outstanding customer service.

•       Work to the highest standards with a balanced delivery of both customer experience and shareholder value.

Minimum Qualifications:

•       Passion to serve customers and represent the American Express brand.

•       Coachability and able to be flexible and adaptable.

•       Excellent communicator and interpersonal skills.

•       Confident taking the initiative to problem solve and make effective decisions.

•       Professional telephone manner with the ability to influence without authority.

•       Premium written communication skills, with attention to detail and ability to work methodically through step-by-step instructions.

•       Ability to build rapport and negotiate to provide win-win solutions.

•       A team player who can work in high-pressure environments.

•       Empathetic and have emotional resilience with the ability to discuss complex topics.

Beneficial Experience:

•       Experience working with high-net worth individuals or customer service for premium brands.

•       Prior experience working in a credit and collections role is advantageous.

We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:

Competitive base salaries  Bonus incentives  Support for financial-well-being and retirement  Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)  Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need  Generous paid parental leave policies (depending on your location)  Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)  Free and confidential counseling support through our Healthy Minds program  Career development and training opportunities

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.