About us

At Pearson, our mission is to add life to a lifetime of learning. We believe in the transformative power of education and are dedicated to creating vibrant and enriching learning experiences designed for real-life impact. Our vision is to help everyone realize the life they imagine through learning. We are committed to bravery, decency, and imagination in everything we do. Recently, Pearson has been recognized for its innovative approach to education and its commitment to sustainability, earning accolades for our efforts in driving positive change in the learning landscape. Learn more at: Our Company | Pearson plc We are Pearson. 

 

Customer Success Representative, remit of the role

Subscription Management (Digital courseware and iPLS) Account Management - following checkpoints throughout the year to make sure schools are engaged with their services/subscriptions via outbound calls and email. Constantly having renewal-based conversations in a natural and authentic way. Analyse school accounts to identify upsell and cross-sell opportunities Offer virtual training and solutions to improve customer engagement  Helping schools to set up accounts on the platform Build and monitor sales pipeline  New and key Edexcel Customer support Set-up and how to use Edexcel platforms: EOL, ATS, EW, Results Plus Introductions to customer support portal and iPay Talk through the welcome pack, points of contacts and upcoming training dates. Offer their admissions teams a session on the parent marketing support and tools available EO Training on JCQ ICE  Offer overview of free and paid-for resources that support qualification delivery  Sales operations support Order management and tracking. Invoicing follow up and dealing with arising issues. Cash reconciliation and credit control matters Following through issues with customer services

 

Experience needed - essential and desired

Must:  Have experience in building long-term relationships with customers Have experience of working in sales/targets driven environment Successful track record closing sales  Offer solutions to meet customers’ needs Desired: Experience in Retention Good Communication with senior people  Have Customer Service experience Familiarity working with digital product and services  Sales pipeline management  Essential skills Be proactive Be able to work independently and good time management Results oriented & Excellent problem-solving skills Good excel skills and ability to manipulate data and report on performance Be open to training and development  Good Communication and listening skills Be reliable Fluent English with additional languages considered an asset Flexible with priority changes but always focused  A desire to have an in-depth knowledge of the company and its customers  Good consultative skills - be able to ask open questions

 

What Sets us Apart? Culture, Benefits and Rewards 

We know you’ll do great work, so we give a lot back with some of the best benefits in the business. We know that one size doesn’t fit all, so our workplace programmes meet the different needs of our diverse teams, and their families too. There is a range of options, but when you join our Pearson family these are some of the benefits that we offer that you can look forward to: 

A competitive salary Work in global environment and grow your professional network  Unlimited access to rich sources of knowledge (Over 22000 Pearson materials) Attractive benefits including MultiSport Card, cinema and theatre tickets, touristic excursions, etc.)  Private health care for you and your family Accident insurance for you and your family  Opportunity to master your English skills at daily work and/or by taking companywide English classes  Work-life balance, Flexible working arrangement  Paid leave for volunteer purposes  Annual bonus based on performance Annual Christmas funding Holidays funding (biennially) Fantastic Pension plan, PPK at 4% Invest and Earn money and/ or become a shareholder with Pearson Worldwide programme ‘Save for Shares' Maternity, paternity, and family care leave  Employee wellbeing assistance and much more. 

Diversity, Equity & Inclusion 

We’re committed to equity and opportunity, so that all learners can realise the life they imagine and see themselves in our services and products. We believe learning is a powerful force for change and that diversity, equity and inclusion are fundamental to who we are. We’re committed to addressing all forms of systematic racism, discrimination and inequality in everything we do.  

We also believe in giving everyone in the company the chance to help shape a more inclusive culture, in which everyone feels a sense of belonging and in which everyone acts with integrity day-in, day-out. To learn more about Pearson’s commitment to a diverse and inclusive workforce, please click here. 

Pearson is an equal opportunities employer. We do not discriminate against employees or job applicants and select the best person for each job based on relevant skills and experience. 

We are also committed to building an accurate picture of the make-up of the workforce and encouraging equality and diversity. 

The information you provide will stay confidential and will be stored securely. It will not be seen by those involved in making decisions as part of the recruitment process. 

We are a Stonewall Gold and Top 20 LGBT+ inclusive employer, Investors in People Gold, Race Charter signatory, Disability Confident employer and Working Mums Top Employer.

 

Your Personal data

All Job applications are processed in line with the GDPR and Data Protection Act: 

The administrator of your personal data is Pearson Central Europe Sp.z o.o. based in (01-748) Warsaw, at Szamocka 8 (hereinafter referred to as Pearson). The Data Protection Officer appointed by the Administrator can be contacted by e-mail at: jacek.luczak@pearson.com, as well as by traditional mail at the following address, with the annotation "to the Data Protection Officer". Your personal data is processed on the basis of art. 6 sec. 1 lit. A, B - to the extent necessary for recruitment activities and possibly more broadly, in accordance with your decision. In this case, we consider the submission of the application in response to the advertisement as consent to the processing of your personal data. Your personal data will be stored for a period of 6 months after the end of the recruitment (or 1 year if you give your consent). You have the right to access your data and the right to rectify, delete, limit processing, the right to transfer data, the right to object. You have the right to lodge a complaint with the President of the Personal Data Protection Office, if you feel that the processing of your personal data violates the provisions of the GDPR. Providing your personal data by you is voluntary, but necessary for the purposes of processing. The consent you have given may be withdrawn at any time, which will be tantamount to cessation of data processing. Your data will not be profiled. Personal data may be transferred to a third country as part of the processes carried out in the Pearson Group. The data may be transferred to other entities as part of the processes carried out by the Administrator. Personal data may be made available to authorized bodies under the provisions of law and entrusted under a contract of entrustment concluded in writing to entities providing services at the request of PUEB.