International Desk Representative

Some careers shine brighter than others.
If you’re looking for a career that will help you stand out, join HSBC and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further

In this role, you will:
• Prospect and acquire New to Bank (NTB) International customers in the market they are based in, supporting customer needs via a reactive inbound and outbound referral model.
• Work alongside IDM to fulfil NTB opportunities generated by IDM. IDR would be approaching customers and pitching International Proposition in more detail on one-to-one basis.
• Set expectations with the customers about support HSBC can provide in the residing market as well as how HSBC can help with their needs internationally.
• Grow and deepen long-term relationships with customers by delivering outstanding service while managing queries, complaints and transactional support, through seamless coordination with Global Operations Teams and other channels as appropriate.
• Actively participate in community events where attendance of international, multi-country prospect customers is expected and engage with such customers.
• Deliver fair outcomes for our customers and ensure own conduct maintains the orderly and transparent operation of financial markets.

International Desk Representative

Some careers shine brighter than others.
If you’re looking for a career that will help you stand out, join HSBC and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further

In this role, you will:
• Prospect and acquire New to Bank (NTB) International customers in the market they are based in, supporting customer needs via a reactive inbound and outbound referral model.
• Work alongside IDM to fulfil NTB opportunities generated by IDM. IDR would be approaching customers and pitching International Proposition in more detail on one-to-one basis.
• Set expectations with the customers about support HSBC can provide in the residing market as well as how HSBC can help with their needs internationally.
• Grow and deepen long-term relationships with customers by delivering outstanding service while managing queries, complaints and transactional support, through seamless coordination with Global Operations Teams and other channels as appropriate.
• Actively participate in community events where attendance of international, multi-country prospect customers is expected and engage with such customers.
• Deliver fair outcomes for our customers and ensure own conduct maintains the orderly and transparent operation of financial markets.

To be successful in the role, you should meet the following requirements:
Knowledge / Experience
• Graduation degree is a must – to secure a UAE Visa and Work Permit
• Minimum 5 years’ experience of sales and service of retail products in customer facing roles.
• Strong understanding of UAE market, opportunities, and competition.
• Knowledge and understanding of HSBC International proposition, account opening and referral process.
• Proven track record of delivering business targets, meeting customer needs and improving customer satisfaction.
• Good understanding of credit, risk and cross border compliance policy and procedures.
• Excellent communication and negotiation skills.
• Embraces diversity and is able to work with a group of people with diverse backgrounds.

You’ll achieve more at HSBC.
www.hsbc.com/careers

HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment.
We believe diversity brings benefits for our customers, our business and our people. Different ideas and perspectives help us innovate, manage risk and grow the business in a sustainable way. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

Issued by The Hong Kong and Shanghai Banking Corporation Limited.

To be successful in the role, you should meet the following requirements:
Knowledge / Experience
• Graduation degree is a must – to secure a UAE Visa and Work Permit
• Minimum 5 years’ experience of sales and service of retail products in customer facing roles.
• Strong understanding of UAE market, opportunities, and competition.
• Knowledge and understanding of HSBC International proposition, account opening and referral process.
• Proven track record of delivering business targets, meeting customer needs and improving customer satisfaction.
• Good understanding of credit, risk and cross border compliance policy and procedures.
• Excellent communication and negotiation skills.
• Embraces diversity and is able to work with a group of people with diverse backgrounds.

You’ll achieve more at HSBC.
www.hsbc.com/careers

HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment.
We believe diversity brings benefits for our customers, our business and our people. Different ideas and perspectives help us innovate, manage risk and grow the business in a sustainable way. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

Issued by The Hong Kong and Shanghai Banking Corporation Limited.