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Job Purpose:

As our next International Field Service Engineer, you will join the Field Service Team of Univercells Technologies (part of Donaldson Group). You will play a key role in building and maintaining the relationship and collaboration with our customers.

Key Responsibilities:

You will be responsible to carry out the installation and commissioning of bioprocessing units.

Responsibility will also cover product troubleshooting, maintenance activities & tracking service calls' history.

You will be responsible for supporting our customers in their technical activities.

You will guide, instruct, and teach distributors and customers on equipment operation, support and maintenance.

You will represent Univercells Technologies for all that is Field Service and Technical matters enabling you to instill and maintain high standards of installation service towards the objective of complete customer satisfaction.
 

Basic Profile:

Based in Belgium.

Bachelor’s degree (or equivalent) in a mechanical engineering / Biomedical engineering field.

10+ years of field service and maintenance experience.

Field service and installation experience.

Fluent English and French is a MUST.

Testing, supervision, installation, commissioning, and troubleshooting experience.

Autonomy.

Good knowledge of instrumentation.

Having a good understanding of mechanical components.

Have a good understanding of electrical drawings.

Be ready to travel at the international (worldwide) to support customer activities. (up to 50%)

Preferred Profile:

Exceptional customer service and oriented skills.

Strong problem-solving and analytical skills.

Ability to work under pressure and prioritize tasks.

Influence customer's on-site requirements.

Have clear communication.

Diplomatic approach in solving field issues

Experience working in lifescience, biotechnology or pharmaceutical environments is a plus
 

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Employment opportunities for positions in the United States may require use of information which is subject to the export control regulations of the United States. Hiring decisions for such positions are required by law to be made in compliance with these regulations. Applicants for employment opportunities in other countries must be able to meet the comparable export control requirements of that country and of the United States.

Our policy is to provide equal employment opportunities to all qualified persons without regard to race, gender, color, disability, national origin, age, religion, union affiliation, sexual orientation, veteran status, citizenship, gender identity and/or expression, or other status protected by law.