Manage daily freight forwarding activities of the company to include all sea, air, road operations import/export process and warehousing. Handling operations, daily follow up with Carrier/Agents for shipments arrival date. Follow up shipping instructions and coordinate shipments with Customers. Prepare shipping instructions and coordinate shipments with shipping lines. Maintaining the accuracy of invoices, bills of lading, shipping statements, and the achievement of KPIs Able to deal with shippers/consignees requirements Able to deal with truckers and customs clearance brokers Able to deal with agents worldwide Explore new fields of business development Maintaining good relations with shipping Lines and clients Develops people to their highest potential through necessary training and performance management Responsible for ensuring cross training for all positions is complete and documented Maintaining customers focus on all times and answers to customers’ inquiries using the standards guidelines Able to take ownership of complaint and queries and proactively following through to resolutions