**Description** **GENERAL PURPOSE OF THE JOB** Responsible for quoting, monitoring, and coordinating international shipments (air/ocean import/export) from pick-up through to delivery. Controls import/export activities on a day-to-day basis. Develops and maintains relationships with brokers and key suppliers resolving concerns among other aspects of Workstrings operation. **ESSENTIAL DUTIES AND RESPONSIBLITIES** + Deals directly with customs brokers to ensure the most economical method is chosen while meeting WSI customers’ expectations when moving cargo throughout the world. + Prepares documents necessary to complete export, import and customs clearance process. + Track and trace cargo as necessary to insure proper movement and delivery. + Review quotations and invoices from brokers ensuring proper and correct billing reflects the service provided + Coordinate shipping and receiving through international customer correspondence + Communicate & correspond with other WSI store globally for client satisfaction and ensure excellent service execution. + Provide shop operations and transportation personnel direction regarding items for shipping and receiving + Interact with accounting personnel regarding accounts receivable and accounts payable as necessary for the project + Update dispatchers, operations managers and inventory control personnel of significant events + Follow and adhere to QA/HSE policies and procedures + The above statements are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel so classified; nothing restricts the company’s right to change, assign, or reassign duties and responsibilities at any time or for any reason **EDUCATION AND EXPERIENCE** + High school diploma or GED required. + Minimum 4 years related experience. + Minimum 3 years industry experience preferred. **TECHNICAL SKILLS AND BEHAVIORAL ABILITIES** + Must possess strong working knowledge of all rules, regulations, governance and documentation preparations, as it pertains to both Imports and Exports. + Excellent communication and customer service skills + Strong organizational skills are required, due to the high volume and demands of the position. + Strong knowledge of Microsoft word and excel. + Excellent client service skills. + The ability to work in a fast-paced environment. + Must have strong verbal and written communication skills. + Ability to handle pressure and responsibility in a fast-paced environment, in a timely and effective manner.