Job Title: International Logistics Coordinator

ResponsibilitiesManage the entire order-to-cash process for assigned customers and quickly resolve customer issues, including pricing, transactions, complaints, orders, and shipments.Engage in critical thinking and problem-solving to quickly address customer issues related to pre and post-contract and order processes.Drive the solutioning of both Offer-to-Cash processes or technical systems that negatively impact the customer.Manage case resolution with financial approval for complaints at authorized levels while ensuring SOX controls and risk management.Handle all documentation and determine when a complaint is considered resolved.Serve as a customer advocate, ensuring customer requirements are met, which may include customer visits or participation in Customer Delivery Teams.Evaluate and monitor contract and order analytics to ensure accurate planning for internal and external stakeholders.Perform miscellaneous job-related duties as assigned, including project work, data governance, and analytics specific to the customer, contract, and order management.Ensure data governance and escalate issues to leadership; manage digital and customer-facing applications specific to order processing and management.Document workflows and processes as needed.Essential SkillsStrong customer service and international logistics experience.Business acumen in international/container logistics and freight forwarding.Aptitude for troubleshooting customer digital interactions.Proficiency in SAP and/or SalesforceBilingual (Spanish) is preferred, but not required Experience in import/export, supply chain, troubleshooting, clerical support, and sales support.Additional Skills & QualificationsBachelor's degree is a bonus and beneficial for career advancement.3+ years of experience in a customer-facing sales service role in Supply Chain, Manufacturing, Product Management, Logistics, or a related industry/field.Work Environment

The position offers a primarily work-from-home opportunity (only Thursdays in the office). You will gain experience with international logistics and working as a team to optimize and stabilize the new SAP S4 Hana system.

Pay and Benefits

The pay range for this position is $27.59 - $27.59

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a hybrid position in Lithia,FL.

Application Deadline

This position will be accepting applications until Jan 14, 2025.

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\n \n About Aston Carter:\n

Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® double diamond winner for both client and talent service.

\n Diversity, Equity & Inclusion\n

At Aston Carter, diversity and inclusion are a bridge towards the equity and success of our people. DE&I are embedded into our culture through:

\n Hiring diverse talent\n Maintaining an inclusive environment through persistent self-reflection\n Building a culture of care, engagement, and recognition with clear outcomes\n Ensuring growth opportunities for our people\n

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

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If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email astoncarteraccommodation@astoncarter.com for other accommodation options.

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