Join the dynamic International Private Bank (IPB) Digital & Data Transformation (DDT) team at J.P Morgan to deeply understand the advisor workflow and design end-to-end journeys bringing the advisor and client experience closer together.  It is an exciting time to be transforming our business and you will be one of the key leaders driving strategic change, helping to accelerate the business growth and achieve efficiency goals globally.

Job Summary:

As a CRM Product Manager within J.P. Morgan's IPB DDT  team, you will play a key role in leading the efforts to re-imagine the relationship management experience, ensuring an integrated end-to-end journey. Through partnership with the business, advisors, senior leaders, designers, and technologists, the Product Manager will shape the digital product strategy and align priorities to ensure we’re solving our user’s biggest problems.

Job Responsibilities: 

Understand client and advisor needs. Invests in a deep understanding of the business opportunity, advisor & client needs and competitive landscape to inform which initiatives and features to pursue. Participates in research to uncover advisor & client needs, and to inform feature definition so that it is relevant and useful. Defines strategy, operating model, and roadmap to achieve vision and business goals. Owns and drives the product roadmap to meet business goals and provide a leading customer and product experience. Partners with developers and UX designers to deliver intuitive and differentiated user experience. Prioritizes and defines each feature to meet client and business goals, while also meeting control requirements.  Leads the product development lifecycle by defining requirements (in partnership with other teams), ensuring sprint inputs (e.g. design and requirements) and outputs (e.g. tested code) are as envisioned, and providing direction and smart trade off decisions for the scrum team. Collaborates with other product and requirement owners and designers to deliver end-to-end product and experience. Partner with Technology to triage issues end to end until full resolution is achieved. Communicate issue resolution to appropriate parties and escalate issue as necessary to ensure proper response. Establish approach to pilot/rollout new capabilities, including objective/scope, communication, training/support, and feedback/metrics.  Embody true “customer-obsession” in identifying and leveraging user data, key performance metrics, industry trends, and varying forms of client and advisor feedback to shape our design and roadmap. Develop and maintain deep relationships with delivery partners including senior leaders, Digital, Technology, Design, Operations, CAO, Servicing and control functions across the International Region

Required qualifications, capabilities and skills:

Bachelor’s degree in any discipline. Minimum 3 years of experience in financial services, and/or with experience in wealth management, asset management, digital banking, and/or a closely related business leading strategic or transformational change. Extensive experience managing product delivery across multiple work streams with varying timelines, priorities and complexities , ultimately launching new / enhanced product to market Ability to prioritize projects, say ‘no’ when required, and ensure our organization is on track to execute and deliver strategic change that meets our goals. Experience in KPI frameworks such as OKRs or HEART to communicate measures of success. Proven ability to execute via successful internal partnerships with other organizations.   Influence peers with diverse points of view and build consensus. Structured thinker, effective communicator with excellent written communication skills.   Ability to crisply articulate complex technical concepts to senior audiences with poise and confidence. Highly self-motivated and ability to remain calm under intense pressure. Strong understanding of different technological development methodologies (e.g., Agile) and design techniques with ability to successfully lead regardless of approach.

Preferred qualifications, capabilities, and skills:

Excellent leadership skills – of product, programs, projects, and teams.