Dealership:L0021 LAD Advertising

Internet Client Advisor, Lithia Direct

Internet Client Advisors assist customers on Lithia’s internet and mobile sites. Client Advisors also work Internet leads for select stores. The primary goal of a Lithia Direct Client Advisor is to assist customers with basic questions, and to develop leads for our stores.  Lithia Direct Agents have a working knowledge of store inventories and processes. 

Lithia Direct Internet Client Advisors report to the Lithia Direct Supervisor.

Location: Medford, OR (On-site)

Schedule: Sunday - Thursday, 8am - 5pm

Responsibilities

Proficiency with store and department processes, CRM’s, ADP Drive, chat platform and phone systemsProficiency with all departmental documents, language, training and processes related to CRM and Lead ManagementAdherence to all standards and guidelines as outlined in the employee handbookRespond to assigned internet leads within 5 minutes of assignmentMaintain presence on chat throughout shiftProficiently work multiple chats at a timeMaintain Lithia Direct agent log of all customer contactsMerge individual agent log with company ALOG daily to find assisted salesSubmit assisted sales daily to Lithia Direct manager and admin in proper formatEstablish and maintain good working relationships with all other Lithia employees and work as a teamAssist dealerships promptly, professionally, and consistently.  All communications must be clear, concise and documented

Skills and Qualifications

Strong attention to detailSense of urgencyExcellent communicationTime ManagementDegrees – High SchoolExperiences – Customer Service, Call Center, Sales, Office, Clerical.

Competencies

Does the right thing, takes action and adapts to changeSelf-motivates, believes in accountability, focuses on results, makes plans and follows throughBelieves in humility, shares best practices, desires to keep learning, measures performance and adapts to improve resultsThrives on a team, stays positive, lives our values

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job.*

Up to 1/3 of time: standing, walking, lifting up to 25 poundsUp to 2/3 of time: sitting, kneeling, reaching, talking, hearing

*Reasonable accommodations may be made to enable individuals to perform the essential functions.

NOTE:  This is not necessarily an exhaustive list of responsibilities, skills, or working conditions associated with the job.  While this list is intended to be an accurate reflection of the current job, the company reserves the right to revise the functions and duties of the job or to require that additional or different tasks be performed.

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We offer best in class industry benefits:Competitive pay Medical, Dental and Vision PlansPaid Holidays & PTOShort and Long-Term DisabilityPaid Life Insurance401(k) Retirement PlanEmployee Stock Purchase PlanLithia Learning CenterVehicle Purchase DiscountsWellness Programs

High School graduate or equivalent, 18 years or older required. Acceptable driving record and a valid driver's license in your state of residence necessary for select roles. We are a drug free workplace. We are committed to equal employment opportunity (regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status). We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.