Job Summary

This role is responsible for improving the customer experience and handling a variety of issues and concerns while working closely with cross-functional teams.

Responsible for maintains positive customer relationships, data analysis and reports.

Contributes to process improvements to ensure customer satisfaction and retention.

The main mission of the intern will be to develop and deploy a solution to replace customer units in case of complaints.

Analyze the current processDefine pros and consIdentify alternatives (cost, complexity, solution turn around time)Test and Deploy the chosen solution

Responsibilities

Ensure a positive customer experience at all touchpointsCollaborate with cross-functional teams to facilitate efficient issue resolutionMaintain relationship with Vendors and channel partners, ensuring collaboration and effective communication to meet customer needs.Maintain detailed record, support activities and issue resolutionEnchances customer-centricity

Knowledge & Skills

Excellent problem-solving ability, good at negotiation and soft skills, confident telephone manner.Customer-service minded approach, Fulfill commitments to customersGood listener, eager to learn and improve, be proactive and well organized.Able to work under pressure and maintain composure in difficult situationsDemonstrate common sense, sense of urgency and creativityCan work largely unsupervised in a Virtual environmentCustomer SupportSAP Applications

Education

Enrolled at the University in one of the following courses: Business Administration, Law, Computer Science, Engineering or related areas.

Spanish - Proficient

English - Beginning knowledge

Job Location

Alphaville – Barueri (São Paulo-Barueri)

#LI-POST

FY25 hiring demand intended for global university hiring, aligned to the job role noted. May be aligned to an evergreen requisition