Are you an internal caregiver, student, or contingent worker/agency worker at UMass Memorial Health? CLICK HERE to apply through your Workday account.

Exemption Status:

Non-Exempt

Schedule Details:

Monday through Friday

Scheduled Hours:

12:30PM-04:30PM

Shift:

1 - Day Shift, 4 Hours (United States of America)

Hours:

20

Cost Center:

10020 - 6210 Interpreter Services

Union:

SHARE (State Healthcare and Research Employees)

This position may have a signing bonus available a member of the Recruitment Team will confirm eligibility during the interview process.

Everyone Is a Caregiver

At UMass Memorial Health, everyone is a caregiver – regardless of their title or responsibilities. Exceptional patient care, academic excellence and leading-edge research make UMass Memorial the premier health system of Central Massachusetts, and a place where we can help you build the career you deserve. We are more than 16,000 employees, working together as one health system in a relentless pursuit of healing for our patients, community and each other. And everyone, in their own unique way, plays an important part, every day.

I.  Position Summary: 

The interpreter provides language interpretation services between non–English speaking patients/families and the hospital's care providers.  The interpreter acts as cultural broker explaining cultural needs/ differences to providers and educates patients regarding hospital services. The interpreter also helps with translation of documentation for medical purposes when possible.

 

II. Major Responsibilities:

 

Facilitates effective and accurate verbal communication between the non-English speaking patients, their families and Health Alliance staff.

 

Utilizes knowledge of target language, English language and medical terminology to effectively communicate verbally with patients, patient family members and Health Alliance staff. 

 

May translate spoken and written statements, policies and messages from English into another language at a professional level.

 

Assesses understanding of those individuals receiving interpretation of medical information and offers clarification if needed.

 

Uses a high level of grammatical sentence structure, follows all language rules, in both languages, while at the same time keeping a level of understandability or readability appropriate for the target audience.

 

Explains medical information and procedures to patients and families or caregivers. 

Explains cultural differences or practices to health care providers and patients when appropriate and communicates any patient special needs to providers. Uses culturally appropriate and professional behavior when providing interpretation services.

 

Takes call on weekends, nights or holidays as needed and provides office management support including data entry.

 

Accurately completes encounter forms for each face-to-face interpretation, consultation phone call or patient phone call.

 

Attends variety of meetings, conferences and seminars as required or directed in order to maintain/renew the National Certification.

 

Meets established productivity standards.

 

Facilitates and promotes the sharing of knowledge and content throughout departments.

 

Takes responsibility for ensuring that all work outcomes satisfy the UMass Memorial Health System True North.

 

The individual must support the mission, vision, and goals of HealthAlliance-Clinton Hospital and serve as a role model for CARES values.

 

Adheres to change control processes.

 

Participates in cross training to optimize department resources.

 

Demonstrates excellent attendance and actively participates in a variety of meetings and training sessions as required.

 

Demonstrates a friendly, responsive, service-minded attitude to all internal and external customers.

 

Communicates ideas effectively. Shares information and keeps others properly informed. Gives, and is open to useful feedback.

 

Adheres to the HealthAlliance Hospital Code of Conduct and Behavior Standards and dress code.

 

Complies with established environment of care/safety policies and procedures and all health and safety requirements.

 

Maintains and fosters an organized, clean and safe work environment.

 

Contributes to the development and application of process improvements.

 

Maintains a collaborative, team relationship with peers and colleagues in order to effectively contribute to the group’s achievement of goals and to help foster a positive work environment.

 

Attends staff meetings and in-service programs as required or directed. Keeps current with hospital and unit changes by reading communication boards and/or books, bulletin boards, posted notices and reads and responds to e mails on a regular basis.

 

Practices cost containment and fiscal responsibility through the efficient use of supplies, equipment, time, etc.

 

Complies with established departmental policies, procedures and objectives.

 

Attends variety of meetings, conferences, seminars as required or directed.

 

Demonstrates use of Quality Improvement in daily operations.

 

Complies with all health and safety regulations and requirements.

 

Respects diverse views and approaches, and contributes in maintaining an environment of professionalism, tolerance, civility and acceptance toward all employees, patients and visitors.

 

Performs other similar and related duties as required or directed.

 

All responsibilities are essential job functions.

 

III. Position Qualifications:

Must pass medical terminology and translation test prior to date of hire. Driver’s license and transportation required to reach off-site locations.

 

JOB KNOWLEDGE AND SKILLS:

Proficiency in English and interpreting language.   Fluent oral and written English and interpreting  language required.  Must have the ability to work independently, have good organizational skills, and have sensitivity to bilingual/bicultural issues, strong interpersonal communication skills necessary to interact with very sick patients, their families, and HealthAlliance staff under stressful/emergency situations that may arise while performing duties. Excellent customer and patient relations skills, and have basic computer knowledge. Must be flexible and willing to take call nights, weekends or holidays when needed.

 

EDUCATION:

Completion of a recognized and approved Medical Interpreter Training  required. (60 hours minimum)

Associates Degree desired.

Certification through the National Board of Certification for Medical Interpreters or the Certification Commission for Healthcare Interpreters – CCHI preferred

 

EXPERIENCE:

Prior experience as a medical interpreter preferred.

LICENSES, CERTIFICATIONS, ETC. :

National Certification for medical interpreters preferred

International Medical Interpreters Association (IMIA) membership recommended

 Unless certification, licensure or registration is required, an equivalent combination of education and experience which provides proficiency in the ar

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

We’re striving to make respect a part of everything we do at UMass Memorial Health – for our patients, our community and each other. Our six Standards of Respect are: Acknowledge, Listen, Communicate, Be Responsive, Be a Team Player and Be Kind. If you share these Standards of Respect, we hope you will join our team and help us make respect our standard for everyone, every day.

As an equal opportunity and affirmative action employer, UMass Memorial Health recognizes the power of a diverse community and encourages applications from individuals with varied experiences, perspectives and backgrounds. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity and expression, protected veteran status or other status protected by law.

If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at talentacquisition@umassmemorial.org. We will make every effort to respond to your request for disability assistance as soon as possible.