Position Summary: The Scheduling Representative obtains demographic, clinical, financial and insurance information in the process of appointment making for patient tests and procedures.
What the Patient Scheduling Rep will need:
High school diploma required. Associate’s Degree or an equivalent combination of education and experience preferred. Must possess a working knowledge of medical terminology, and data entry skills (50-60 keystrokes per minutes), as normally obtained through a high school diploma and/or associate degree or an equivalent combination of education and experience. Past work experience of at least (1) years within a physician office, hospital or clinic environment, performing patient scheduling.Must be familiar and/or able to navigate multiple applications, including Microsoft Software (teams, outlook, edge, etc.), Epic EMR, OnBase, Cisco.What the Patient Scheduling Rep will do:
Ensures patient safety by authenticating patient identity throughout all essential functions.Performs activities that relate to patient scheduling, documenting demographic and insurance information to identify and make appointment for correct patient; initiates the physician order verification process. Initiates Medical Necessity screening for non-complex diagnostic services according to Medicare and other payer guidelines. Familiar with and can access LMRP/LCD/NCD documentation. Disseminates the patient information, and support coverage of other intra-departmental functions. Contacts physicians/office staff for clarification, if cases require clarification of diagnosis and/or test(s)/procedure(s).Determines proper scheduling requirements and/or limitations for non-complex outpatient diagnostic testing. Per clinical unit protocol and instruction colleague utilizes correct equipment, room resource and staffing allocation for accuracy and to ensure a great customer experience.Why Trinity Health?
• Unlimited career growth opportunities with one of the largest Catholic healthcare organizations in the country.Now offering a DailyPay program, work today get paid tomorrow!• Competitive pay• Paid time off and comprehensive benefit package that starts day one• Benefits on day 1, no waiting period• Retirement programs with employer match• Student loan forgiveness services for staff and their family• 18 Days of PTO your first year, 6 paid Holidays• 25% discount with Sprint, Verizon, or AT&T• Please visit https://www.mercyhealth.com/careers/why-mercy-health/ to see the full list of perks and benefits we offer our colleagues.Our Commitment to Diversity and Inclusion
Trinity Health is one of the largest not-for-profit, Catholic healthcare systems in the nation. Built on the foundation of our Mission and Core Values, we integrate diversity, equity, and inclusion in all that we do. Our colleagues have different lived experiences, customs, abilities, and talents. Together, we become our best selves. A diverse and inclusive workforce provides the most accessible and equitable care for those we serve. Trinity Health is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other status protected by law.