Company Description

 

"We're not in the shipping business; we're in the information business" -Peter Rose, Expeditors Founder

As a Fortune 500 company, Expeditors employs more than 15,000 trained professionalsin a worldwide network of over 300 locations across six continents. Expeditorssatisfies the increasingly sophisticated needs of international trade throughcustomized solutions and seamless, integrated information systems.

Our services include the consolidation and forwarding of air or ocean freight,customs brokerage, vendor consolidation, cargo insurance, time-definitetransportation, order management, warehousing, distribution and customizedlogistics solutions. Expeditors is headquartered in Seattle, Washington.

We believe our employees are our greatest competitive advantage, by focusing onour values and culture we make Expeditors' greatest competitive advantage inglobal supply chain services.

"You'd be surprised how far we'll go for you."

 

Job Description

Scope of Position:

The role of a Customer Service Agent is to identify and understand our customer's supply chain needs. Your major duties and responsibilities will include the following:

Create and process shipping and receiving documentationProcess inventory movesAssist with clerical duties as needed - reception and security includedTimely and accurately create all cargo-related reports and send to our customersConfirm daily loads are on scheduleConstantly liaise with service providers in order to get updates relating to cargo handling, delivery and distribution in an assigned time frameTimely and accurately key all related data into the company's systemSupport other product teams in operations tasks as requiredAssist warehouse team with personnel and manifest documentation as neededProvide excellent customer service at all times

Qualifications

Minimum Qualifications:

Six months to one year related experience and/or training; or equivalent combination of education and experiencePrevious customer service and/or warehouse experienceHistory of excellent attendance practicesProven ability to work as part of a team, under high pressure and tight deadlineWilling to put in extra hours, as requiredWell-organized, innovative, self-motivatedGood problem solving skillsFully proficient with various software applications, preferably with a base knowledge of inventory control

Additional Information

Personal Development:

Expeditors has a strong culture of promoting from within. Looking for candidates that want to establish a career with a Fortune 500 company and seeking unlimited growth potential and an excellent benefits packageEvery employee has a Personal Development Plan that is constructed and agreed to with their department manager to measure and record our growth opportunities for our employeesMeet company standards of 52 hours training per year per employeeComplete mandatory training when requiredParticipate in desk side training between products and departments to learn new skills outside of the normal day to day tasks you execute

Culture: 

The mission at Expeditors is to be the best customer service focused logistics organization in the industry. Candidates should possess the natural curiosity to want to exceed customer expectations and provide world class customer serviceWe foster a higher level of customer service with organic company growth, not growth by acquisition. Without fear of merger, we learn and grow faster, we work harder and with more confidence, and we’re better rewarded for the effort. Then we let customer service thrive with people whose industry knowledge and know-how are unsurpassed

Expeditors offers excellent benefits

Paid Vacation, Holiday, Sick TimeHealth Plan: Medical, Prescription Drug, Dental and VisionLife and Long Term Disability Insurance401(k) Retirement Savings Plan (US only)Employee Stock Purchase PlanTraining and Personnel Development Program

Relocation expenses/support are not offered for this position.

This position is located at our DTW/Detroit metro area location.

Must be authorized to work in the US

All your information will be kept confidential according to EEO guidelines.