This is where you save and sustain lives

At Baxter, we are deeply connected by our mission. No matter your role at Baxter, your work makes a positive impact on people around the world. You’ll feel a sense of purpose throughout the organization, as we know our work improves outcomes for millions of patients. 

Baxter’s products and therapies are found in almost every hospital worldwide, in clinics and in the home. For over 85 years, we have pioneered significant medical innovations that transform healthcare.

Together, we create a place where we are happy, successful and inspire each other. This is where you can do your best work. 

Join us at the intersection of saving and sustaining lives— where your purpose accelerates our mission. 

Your role at Baxter

Bardy Diagnostics, a Baxter International company, is strengthening a team of passionate people who are dedicated to making a difference in advancing patient care in the cardiac monitoring space. Currently, we are looking for a Customer Experience Manager to join our Customer Experience in Houston, Texas who is passionate about digital health and helping cardiac patients via our innovative remote-monitoring body sensor technologies.

The main duties include hiring, training, technical troubleshooting, reporting and data analysis, logging and resolving tickets in the system, assisting with cross-departmental business, resource and coverage planning, budget analysis, and handling relationships with clients and internal partners. This role will also be involved in the internal development, testing, and implementation of new products and services.

#ThisIsWhere you will lead a team to save and sustain lives.

Your teamAt Baxter, we are deeply connected by our mission. For over 85 years, we have pioneered significant medical innovations that transform healthcare. We create a place where we are happy, successful and inspire each other.Baxter offers a phenomenal benefits package including Healthcare Insurance, 401K Match, Paid Time Off, Yearly Bonus and Merit increases.What you'll be doingFollow documented procedures for all activities related to the Bardy Diagnostics Quality System.Manage and build a team of specialists providing product logistics, product refurbishment, and patient care.Lead multiple teams which provide operational support for the company, including Inventory, Mail-to-Patient services, Upload services, and Refurbishment services.Measure and analyze customer feedback, interpret the analysis for employees, and implement strategies and programs to continuously improve the results.Design and promote effective logistics, operations, and customer service strategies and collaborate with other key leaders of the organization to employ successful tactics.Opportunity to have hands-on involvement in the development of new departments and services, including evaluating and implementing technology and application needs.Works to achieve the Customer Experience team's quality and productivity goals.Document all customer calls or correspondences in company systems as appropriate.What you'll bringBachelor’s or equivalent experience required.2+ years of relevant management experience, e.g. in Inventory or Supply Logistics.Current expectations are that this role would provide on-site coverage for our morning shift – 7:00am – 3:30pm.Expectations include providing on-site and on-call coverage as needed to support 24/7 customer care model.Previous experience developing, analyzing, interpreting, presenting, and adjusting strategies to align with data and company goals.Excellent multitasking, organizational, computer and interpersonal skills.Medical industry experience highly preferred.

We understand compensation is an important factor as you consider the next step in your career. At Baxter, we are committed to equitable pay for all our employees, and we strive to be more transparent with our pay practices. To that end, this position has a base salary range of $88,000 to $121,000 plus an annual incentive bonus. The above range represents the expected base salary range for this position. The actual salary may vary based upon several factors including, but not limited to, relevant skills/experience, time in the role, business line, and geographic/office location.

Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment visa at this time.

US Benefits at Baxter (except for Puerto Rico)

This is where your well-being matters. Baxter offers comprehensive compensation and benefits packages for eligible roles. Our health and well-being benefits include medical and dental coverage that start on day one, as well as insurance coverage for basic life, accident, short-term and long-term disability, and business travel accident insurance. Financial and retirement benefits include the Employee Stock Purchase Plan (ESPP), with the ability to purchase company stock at a discount, and the 401(k) Retirement Savings Plan (RSP), with options for employee contributions and company matching. We also offer Flexible Spending Accounts, educational assistance programs, and time-off benefits such as paid holidays, paid time off ranging from 20 to 35 days based on length of service, family and medical leaves of absence, and paid parental leave. Additional benefits include commuting benefits, the Employee Discount Program, the Employee Assistance Program (EAP), and childcare benefits. Join us and enjoy the competitive compensation and benefits we offer to our employees. For additional information regarding Baxter US Benefits, please speak with your recruiter or visit our Benefits site: Benefits | Baxter

Equal Employment Opportunity

Baxter is an equal opportunity employer. Baxter evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability/handicap status or any other legally protected characteristic.
                                                                                                                                                               
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Pay Transparency Policy

Reasonable Accommodations

Baxter is committed to working with and providing reasonable accommodations to individuals with disabilities globally. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application or interview process, please click on the link here and let us know the nature of your request along with your contact information.

Recruitment Fraud Notice

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