This position reports to
Drives Service Workshop Manager
Your role and responsibilitiesIn this role, you will have the opportunity to ensure that all materials are available to support the repair workshop processes, priority orders, missing parts, backorder parts, and order fulfillment are cleanly executed and communicated with all stakeholders. The position serves as the primary contact for the customer service representative regrading workshop schedule and updates. Works with the repair team to execute the highest quality repairs at the lowest possible cost, meeting company standards, and customer specifications and delivery requirements, in accordance with company policies and procedures. The work model for the role is: #onsiteYou will be mainly accountable for:Act as primary link between, Drive Service Workshop Manager (DSW), Repair Workshop Technicians, Warehouse Operation and Customer Service Representative (CSR) to properly support and troubleshoot material demand with appropriate urgency, as well as identify areas of continuous improvement. Address the time-sensitive material demands of repair order, and special projects, to meet customer requirements and critical deadlines. Receive and handle inquiries regarding order prioritization. Provide communication to the Workshop Team and CSR regarding the status of these orders and (or) request. Monitor material usage to develop proper stocking levels and product mix to meet the multiple demands of the repair operation as well as meet strategic goals and objectives. Coordinate with the Drives Service Workshop Manager to ensure proper work scheduling and priorities of repair orders and exchange (refurbishment) units are accomplished. Ensure all vended repairs are processed expeditiously. Monitoring progress, revising schedules, reducing backlog, communicate & push expedites, resolving problems, and reporting results.
Qualifications for the roleAssociate degree and 2 years of related experience OR High school diploma/GED and 4 years of related experience required Previous customer experience required Previous experience with SAP or like program highly preferred Familiarity of MS Office platform required, specifically Excel
More about usWe value people from different backgrounds. Apply today for your next career step within ABB and visit www.abb.com to learn about the impact of our solutions across the globe. #MyABBStoryWe look forward to receiving your application. If you want to discover more about ABB, take another look at our website www.abb.com.Equal Employment Opportunity and Affirmative Action at ABBABB is an Equal Employment Opportunity (EEO) and Affirmative Action Employer encouraging diversity in the workplace.All qualified applicants will receive consideration for employment without regard to their race, creed, color, ancestry, religion, sex, national origin, citizen status, age, sexual orientation, gender identity, disability, marital status, family medical leave status, or protected veterans status. For more information regarding your (EEO) rights as an applicant, please visit the following websites:https://www.eeoc.gov/sites/default/files/2022-10/EEOC_KnowYourRights_screen_reader_10_20.pdfhttps://www.dol.gov/sites/dolgov/files/OFCCP/pdf/pay-transp_%20English_formattedESQA508c.pdfAs an Equal Employment Opportunity and Affirmative Action Employer, applicants may request to review the Affirmative Action Plan of a particular ABB facility between the hours of 9:00 A.M. - 5:00 P.M. EST Monday through Friday by contacting an ABB HR Representative at 1-888-694-7762.Protected veterans and qualified individuals with a disability may request a reasonable accommodation if you are unable or limited in your ability to use or access ABB's career site as a result of your disability. You may request reasonable accommodations by calling an ABB HR Representative at 1-888-694-7762 or by sending an email to US-AskHR@abb.com. Resumes and applications will not be accepted in this manner.