Amazon Philippines is seeking dedicated, hardworking, analytical candidates with a proven track record of performance and results-oriented thinking, to join the Seller Experience Protection Operations Team in Manila. Candidates will be responsible for a wide range of duties related to the investigation and elimination of online e-commerce risk. Ideal applicants will have experience in the e-commerce payments space, trust and safety field, and success in a customer-focused workplace.

The Investigations Associate position relies on excellent judgment to plan and accomplish goals and will work under limited manager supervision. Excellent individual problem-solving and analytical skills are used to authenticate customers and complex transactions. Nearly all decisions are expected to be made independently with little to no guidance and a high degree of accuracy.

The Investigations Associate will be required to engage proactively with the team members and team leads, department management, and other company associates and third party vendors to accomplish goals.

Productivity and quality assurance will be evaluated along with the overall contribution to the development of the department.

Key job responsibilities
- Identify underlying issues of various cases and claims of Amazon Vendor products.
- Utilize Amazon's internal tools to view and analyze product issues.
- Proactively collaborate with Business Leaders and Team members on a weekly basis for process alignments and updates.
- Generate reports on the number of cases and claims resolved per day/per week.


A day in the life
Working Conditions:

- Onsite training for the first 45 days at the Pasay office, near MOA
- The candidate will work from home after the onsite training period
- Work is 40 hours per week, Mondays - Fridays.
- Shift hours: 10:30am - 7:30 pm, Philippines Time

We are open to hiring candidates to work out of one of the following locations:

Virtual Location - PHL