Ireland - Virtual, IE
57 days ago
Investigation Specialist with Dutch, KYC
Anticipated Start Date - 23rd of September 2024


Looking for something a little different? Are you suspicious by nature? Do you have a nose for finding the truth? Do you want to work on something that matters?
Amazon is looking for a high-judgment individual to join us as an Investigator, to evaluate transactions and safeguard Amazon's global customer base, profitability, and brand while maintaining a high bar of customer experience. We are specifically seeking applicants with fluent Dutch & English language skills to support our global operations teams, however you will be supporting the UK business as well. Would suit a recent graduate.

Key job responsibilities
* Take appropriate action to identify and help minimize the risk posed by fraud patterns and trends.
* Communicate via email and telephone with buyers, merchants, and other external and internal customers.
* Maintain Amazon's site quality by enforcing Amazon's Policy Guidelines.
* Take appropriate action based on established procedures and document those actions. When procedures are not available, follow established escalation paths to ensure resolution.
* Participate in other special projects/assignments and Partner with appropriate business teams as necessary.
* Achieve weekly productivity and quality standards for investigations.
* Experienced in the internet space and capable of succeeding in a fast-paced team environment.
* Be prepared to be flexible with working hours and work Saturdays and/or Sundays.
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