NY HELP Yes Agency State, Department of Title Investigator 1 (NY HELPS) - Vacancy ID# 179274 Occupational Category Enforcement or Protective Services Salary Grade 14 Bargaining Unit PS&T - Professional, Scientific, and Technical (PEF) Salary Range From $52198 to $66634 Annually Employment Type Full-Time Appointment Type Permanent Jurisdictional Class Competitive Class Travel Percentage 10% Workweek Mon-Fri Hours Per Week 37.5 Workday From 9 AM To 5 PM Flextime allowed? No Mandatory overtime? No Compressed workweek allowed? Yes Telecommuting allowed? Yes County Albany Street Address 99 Washington Ave City Albany State NY Zip Code 12231 Duties Description DUTIES:Division of Consumer Protection (DCP) serves to assist, educate, and empower each New York State consumer, and through its advocacy functions works to protect the people of New York State from economic harm. The Investigations Unit within the Division works to provide consumers with a fair and safe marketplace, while serving as a resource to businesses seeking to participate in New York's fair and safe marketplace. The Unit also enforces the State's Do Not Call Law, and the Children's Product Safety and Recall Effectiveness Act. The Investigator 1 position supports the Division of Consumer Protection, Investigations Unit in conducting investigations, research studies and analyses of matters affecting the interests of consumers, conducting product research, and testing and enforcing New York State's Do Not Call laws. Under the general direction of the Director of Consumer Protection and the immediate supervision of the Investigations Unit Director, the Investigator will be responsible for: Consumer Complaint Investigations• Perform a wide variety of enforcement and regulatory investigative activities to gather information and report facts on violations of the Do Not Call law (DNC), Children's Product Recall Effectiveness law, and any circumspect marketplace activity that harms consumers.• Receive, process, review, and respond to consumer Do Not Call (DNC) complaints received directly from consumers or other Agencies.• Contact consumers to investigate complaints and conduct in-depth interviews to clarify and affirm the complaints received and obtain additional insight related to the case.• Develop a rapport and cultivate relationships with complainants to establish leads· and provide education to consumers about the DNC law, as well as assistance in filing DNC complaints.• Enter and update, as needed, investigation results into the DNC database.• Create investigative case reports summarizing findings.• Monitor and report on top DNC complaint categories and complaint trends.• Monitor and report on Federal trade Commission (FTC) Sentinel top Fraud and Identity Theft complaints and trends in New York State.• Utilize the DNC database to download complaints from the FTC Sentinel database and analyze complaints to aid in investigation efforts.• Utilize proprietary investigative tools to investigate and verify consumer and business information related to enforcement efforts.• Testify at Administrative Hearings regarding any cases assigned.Marketplace Safety• Respond to inquiries regarding product safety and product recalls and distribute product safety material upon request.• Maintain Children's Product Safety Recall Effectiveness Act investigation files.• Review retail and online marketplace recall posting policies.• Support product testing program efforts.• Support the Division's annual Consumer Product Safety Commission State Designee responsibilities with marketplace inspections.Investigations Unit Support• Contribute to the documentation of procedures and methods employed by the Investigations Unit.• Respond to mail, email and faxes directed to the Investigations Unit.• Maintain proficiency in new and existing investigative tools and technology used in the Unit.• Participate in Unit development meetings and Lean exercises.• Participate in all mandatory statewide learning education classes and attend at least two additional statewide learning courses annually. Minimum Qualifications NY HELPSThis title is part of the New York Hiring for Emergency Limited Placement Statewide Program (NY HELPS).For the duration of the NY HELPS Program, this title maybe filled via a non-competitive appointment, which means no examination is required but all candidates must meet the minimum qualifications of the title for which they apply. At this time, agencies may recruit and hire employees by making temporary appointments. At a future date (within one year of permanent appointment), it is expected employees hired under NY HELPS will have their non-competitive employment status converted to competitive status, without having to compete in an examination. Employees will then be afforded with all of the same rights and privileges of competitive class employees of New York State. While serving permanently in a NY HELPS title, employees may take part in any promotion examination for which they are qualified.NON-COMPETITIVE MINIMUM QUALIFICATIONS:The minimum qualifications for Non-Competitive appointment are: Four years of experience in a field investigative position conducting interviews of witnesses and others, taking written statements and affidavits, collecting, and analyzing physical and documentary evidence, and preparing detailed written reports of investigative findings. Types of Investigative experience that could be considered qualifying: experience in such positions as police detective, insurance investigator, licensed and registered private investigator, federal investigator, state investigator, municipal investigator, child protective services investigator, in an investigative position involving trial preparations and detailed reports, or investigations within a branch of the Armed Services are examples which meet the Minimum Qualifications. Examples of non-qualifying experience include but are not limited to experience in routine police patrol work, security guard or related security position, tax collector, collector of delinquent accounts, credit checker, legal assistant/attorney, hotel or store detective, loss prevention officer, parole officer, correction officer, guard, inspector, or experience in adoption and/or foster care placement.Or**An associate degree in criminal justice, cyber security, law enforcement, police science, criminal justice administration, criminology, criminal investigation, police studies, public justice, forensic accounting, forensic psychology, forensic science, economic crime management, or homeland security can substitute for two years of specialized experience; and a bachelor's degree or higher in criminal justice, cyber security, law enforcement, police science, criminal justice administration, criminology, criminal investigation, police studies, public justice, forensic accounting, forensic psychology, forensic science, economic crime management, or homeland security can substitute for four years of specialized experience.If a degree and/or credit hours are listed, please forward your transcripts with your resume and cover letter.It is essential that candidates clearly and concisely indicate exactly how they meet the above minimum qualifications in their resume. Failure to show how you meet the minimum qualifications above may result in disqualification and removal from consideration. 55 B/C Appointment:This position is eligible for 55B/C designation and candidates with 55B/C eligibility are encouraged to apply. Candidates must meet any open competitive minimum qualifications and must submit their current 55B/C eligibility letter along with their application.If a degree and/or credit hours are listed, please forward your transcripts with your resume and cover letter.It is essential that candidates clearly and concisely indicate exactly how they meet the above minimum qualifications in their resume. Failure to show how you meet the minimum qualifications above may result in disqualification and removal from consideration. COMPETITIVE MINIMUM QUALIFICATIONS:Permanent service in this title or one year of permanent competitive or 55-B/C service in a title SG-12 or higher and otherwise eligible for transfer under Civil Service Law.A list of titles approved for transfer is available through Civil Service GOT-IT at https://careermobilityoffice.cs.ny.gov/cmo/gotit/. Additional Comments The Department of State is proud to be an equal opportunity employer. We encourage women, people of color, LGBTQ individuals, people with disabilities, members of ethnic minorities, foreign-born residents, and veterans to apply. We celebrate diversity and do not discriminate based on race, religion, color, national origin, sex, sexual orientation, gender identity and/or expression, age, veteran status, disability status, arrest record or criminal conviction history, or any other category protected by law.We are happy to provide reasonable and religious accommodations during the hiring process for those in need. If you have a disability or special need that requires accommodation, please send a request to HRM.Recruitment@dos.ny.gov.NOTE ON TELECOMMUTING: The Department of State employees may be approved for a maximum of 50% telecommuting, however, they are required to apply and obtain approval through management in accordance with The Department of State Telecommuting Program Guidelines. Some positions may require additional credentials or a background check to verify your identity. Name HRM.recruitment@dos.ny.gov Telephone 518-474-2752 Fax 518-402-3656 Email Address HRM.Recruitment@dos.ny.gov Address Street 99 Washington Ave Suite 1150 City Albany State NY Zip Code 12231 Notes on Applying If you are interested and meet the minimum qualifications above, email your cover letter, resume, degree/transcript and New York State Part 1 Application (https://dos.ny.gov/employment-opportunities) to HRM.Recruitment@dos.ny.gov. Please include Title, Location and Vacancy ID # you are applying for in the subject line of your email.