Work Schedule

Standard (Mon-Fri)

Environmental Conditions

Office

Job Description

Thermo Fisher Scientific Inc., a world-class leader in the field of Information Technology, is seeking an individual with a strong work ethic and ambition to join our team as an Investigator Services Assistant. In this role, you will have the opportunity to work with a team of experienced professionals and contribute to our mission of enabling our customers to make the world healthier, cleaner, and safer.

Responsibilities:

Act as the main point of contact for sites and monitors through email or phoneMonitor, track, and effectively manage the resolution of all complaints, discrepancies, and concerns. Collaborate with management or the relevant department for timely resolutions.Provide guidance on pre-analytical aspects of the study to ensure smooth flow of data to and from the siteTriage calls and direct them to the appropriate individual or department for resolutionResolve queries to ensure efficient and timely sample analysis by the laboratoryNotify sites and necessary contacts of all relevant critical values or study-specific requirementsMonitor and notify the relevant departments or individuals about any site issues for resolution.Evaluate requests for additional tests and facilitate necessary actionsCoordinate and resolve issues with samples and requisition forms for seamless data managementAmend patient information in the site database as requiredAttend study meetings to discuss risk assessment and business concerns

Requirements:

Fluency in Japanese and English. The program will support Japan and Korea sites.Candidate must pass the Japanese Language proficiency testBachelor's degree in a related field or equivalent experienceStrong communication and problem-solving skillsDiligent with a keen eye for achieving flawless resultsAbility to work collaboratively in a team environmentProven ability to successfully implement projects

Join our ambitious and innovative team at Thermo Fisher Scientific and contribute to our mission of making the world a better place. Apply today!