Location:

3171 Sheridan Drive - Amherst, New York 14226-1962

ABOUT THE JOB (JOB BRIEF):

Within the Key Investment Services business, this individual is responsible for assisting the Key Investment Services Sales Force in achieving sales goals, customer service, business growth and client retention. This person will serve as a proactive member of the Key Investment Services Team by being an initial sales and service contact for new and existing clients.

ESSENTIAL JOB FUNCTIONS:
Provide support to Private Client Advisors with various customer service duties and assist in daily office operations including:

Assisting with obtaining new account and customer maintenance forms, establishing new accounts, customer account servicing, processing estate account requests, researching problems, preparing and editing correspondence, obtaining proper approval on correspondence, record keeping, heavy order entry, and client contact. Solid base knowledge of Retirement accounts including distributions and Required Minimum Distribution calculations. Follow up on client service activities and Private Client Advisors request. Create and manage the client database: address, contact info, type of client (investor, credit, etc.) and use this to create mailing database for sending out "value added" material, invitations to events, follow up phone calls, etc. Help make and schedule appointments. Expected to participate in sales support activities such as weekly teleconferences, monthly sales unit meetings, manager coaching sessions, etc. and to attend additional product and process training as available. Create, obtain proper approval and distribute letters on product promotions. Assist as needed with coordinate marketing events, seminars and presentations for client/prospects - including booking location, client/prospect list, mailing invitations, refreshments, presentation material and equipment. Create/assist in production and distribution for newsletters, bios, etc. Additional Licensed IA functions: Process annuity and 1035 exchange paperwork, place all trades for Private Client Advisors, money movements, trade logs, check receipts and security receipts.

REQUIRED QUALIFICATIONS:
-Ability to work in the branch 2 to 3 times per week

Two years experience in brokerage or financial services support role.
- Required Licenses: FINRA Series 7 & 63. Preferred Licenses: 65 or 66 and state life and health insurance license.
- Working knowledge of investment products.
- Demonstrated excellent organizational skills and a strong attention to detail.
- Strong written and verbal communication.
- Excellent computer skills: Word, Excel, Power Point, email, internet savvy, etc.
- Quickly gain broad knowledge of clients and their needs.
- Demonstrated ability to develop trusted advisor relationships.
- Strong customer service and analytical skills.
- Ability to work as a team member.
- Ability to use applicable equipment, which may include: PC Microsoft Office (including Word, Excel, etc.), Desktop, etc.

COMPENSATION AND BENEFITS

This position is eligible to earn a base hourly rate in the range of $21.63 to $33.17 per hour depending on location and job-related factors such as level of experience. Compensation for this role also includes short-term incentive compensation subject to individual and company performance.

Please click here for a list of benefits for which this position is eligible.

Job Posting Expiration Date: 12/20/2024

KeyCorp is an Equal Opportunity and Affirmative Action Employer committed to building a diverse, equitable and inclusive culture. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status or other protected category.

 

Qualified individuals with disabilities or disabled veterans who are unable or limited in their ability to apply on this site may request reasonable accommodations by emailing HR_Compliance@keybank.com.