_Are you looking for a supportive and collaborative workplace with great benefits and clear career development? You’ve come to the right place._ **Why choose Manulife?** + Competitive Salary packages and performance bonuses + Day 1 HMO + FREE coverage for your dependents (inclusive of same-sex partners) + Retirement savings benefit + Rewarding culture that values wellness and well-being + Performance Bonus + Global network of industry experts + Extensive training resources JOB DESCRIPTION Responsibilities: • Diligently work with the clients to obtain timely responses and/or elections from fund managers. • Timely submission of responses and/or elections and ensure such instructions are received and accepted for processing by the custodian banks. • Verify entitlements with respective custodian banks for daily corporate action events. • Ensure accurate and timely processing of trades, corporate action events and cash and stock transactions into the system. • Review reconciliation discrepancies and process necessary adjustments into the accounting system. • Manage trade exceptions trapped in the system exception queue. • Acts as a liaison between onshore and proxy vendor. • Provide periodic reports to business units and/or clients. • Work within existing procedures and processes ensuring clear and concise documentation is created and maintained. • Provide support to the team as required, to participate in a regular program of industry specific training and interdepartmental cross training to ensure continuity of service. • Recognize lapses on different workflows and recommend/initiate process improvements/control measures • Mentor junior associates by conducting training and preparing/updating conceptual reference materials • Actively participate in regular service calls with various internal clients. • Remain updated with relevant securities industry development and market-specific best practices Requirements: • Bachelor’s degree in Finance or Accounting or any business-related course • With at least 2 years of investment experience • Ability to work well independently as well as with others as part of a team • Ability to grasp new concepts and information quickly • Strong communication skills – both written and verbal • Strong customer service orientation • Should possess a desire to learn new skills, adapt and take on new challenges At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law. This job description is not a comprehensive listing of all job duties required for this role. We reserve the right to change these duties or assign additional duties at any time with or without notice _Let's make every day better together. Learn about our opportunities at JOBS.MANULIFE.COM_ **About Manulife and John Hancock** Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html . **Manulife is an Equal Opportunity Employer** At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law. It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact recruitment@manulife.com . **Working Arrangement** Hybrid