Investment Services Operations Leader

We are seeking a talented individual to join our Investment Solutions team at Mercer. This role will be based in Melbourne. This is a hybrid role that has a requirement of working at least three days a week in the office.

The Investment Services Operations Leader will be responsible for overseeing and enhancing the operational functions of investment services, ensuring efficient processes and compliance with regulatory requirements. This role requires a strategic thinker with extensive experience in all aspects of Investment Operations and regulatory compliance.

We will count on you to:

Lead the design, documentation, and oversight of investment operations processes, ensuring alignment with established standards and regulatory requirementsIdentify and implement improvements to operational processes to enhance service delivery, efficiency, and service qualitySupport and mentor the investment services teams, providing training and development opportunitiesBuild and maintain strong relationships with client teams, understanding and solving for their unique needs and objectives

What you need to have:

Bachelor’s degree in finance, Business, or a related field; or relevant certifications (e.g., CFA, CAIA) preferredProven experience in investment services operations or related fieldsStrong understanding of investment products, services, and regulatory requirements

What makes you stand out:

Project management skills with a track record of successful product launches and service improvementsFamiliarity with State Street Alpha, Aladdin, Factset, or similar toolsExcellent communication and interpersonal skills, with the ability to articulate complex concepts to diverse audiences

Why join our team:

We help you be your best through professional development opportunities, interesting work, and supportive leadersWe foster a vibrant and inclusive culture where you can work with talented colleagues to create new solutions and have impact for colleagues, clients, and communitiesOur scale enables us to provide a range of career opportunities, as well as benefits and rewards to enhance your well-being

Mercer, a business of Marsh McLennan (NYSE: MMC), is a global leader in helping clients realize their investment objectives, shape the future of work and enhance health and retirement outcomes for their people. Marsh McLennan is a global leader in risk, strategy and people, advising clients in 130 countries across four businesses: Marsh, Guy Carpenter, Mercer and Oliver Wyman. With annual revenue of $24 billion and more than 90,000 colleagues, Marsh McLennan helps build the confidence to thrive through the power of perspective. For more information, visit mercer.com, or follow on LinkedIn and X.

Marsh McLennan is committed to creating a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age, background, disability, ethnic origin, family duties, gender orientation or expression, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law.

Marsh McLennan is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh McLennan colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one “anchor day” per week on which their full team will be together in person.