Job Title

Job Description

Kick start your career with one of Britan's top employers - Join our dynamic trading services team based in Bangalore.

So, who are we?

Hello, we’re IG Group. No, not Instagram – though we're a pretty big deal ourselves. We’re a global, FTSE 250-listed company made up of a collection of progressive fintech brands in the world of online trading and investing. The best part? We’ve snapped up many awards for our top-class platforms, forward-thinking products, and incredible employee experiences.

We believe in financial freedom. And our purpose is to help ambitious people achieve it. Around 400,000 people use our groundbreaking technology and forward-thinking platforms to trade the financial products they know and love.

Did we mention we have offices in 18 countries? Yes, when you join IG Group, you'll have the chance to work across multiple brands, with people all over the world. Join us for an exciting future and let’s innovate together.

Your role in the team

Your role will be to help deliver world-class and industry leading support to our global client base across various verbal/written channels. You don't need a background in finance to apply; we're looking for people with a passion for providing excellent service and who have an interest in learning more about financial markets.

This entry level role is ideal for those with strong interpersonal skills seeking work in a fast-paced, challenging and team-focused trading environment with 24/7 coverage(rotational shifts). We are looking for a culture-fit, the company prides itself of a vibrant and fun working culture that offers an enjoyable work environment to pursue productivity.

What you’ll do

You will be responsible for:

- Resolving client's queries wrt the account, trades, payment, admin tasks etc.

- Responsible to deliver quality service to the clients.

- Take ownership and provide complete resolution.

- Mentor your team members and help them grow.

Who we’re looking for

You’re curious about things like the client experience, the rapid developments in tech, and the complex world of fintech regulation. You’re also a confident, creative thinker with a knack for innovating. We know that you know every problem has a solution. Here, you can try new ideas, and lead the way in creating inspiring experiences for our clients and everyone around you.

We don’t fit the corporate stereotype. If you want to work for a traditional, suit-and-tie corporate that just gives you a pay cheque at the end of the month, we might not be for you. But, if you have that IG Group energy and you can stand behind what we believe in, let’s raise the bar together.

What you’ll need for this role

We are looking for someone with:

*A degree-level education (any subject)

* Experience of working in a customer facing role (Preferable)

* Fluency in English (verbal and written)

* A Sales background, good working knowledge of any additional European language, Chinese or Arabic would all be a distinct advantage.

* Excellent interpersonal and communication skills

* A logical and analytical approach to problem solving

* Confident to employ basic math’s skills, particularly mental arithmetic.

* Strong team player and time management skills

* Literacy in MS Office

* Can handle an administrative role

* Ability to work well under pressure.

How you’ll grow

When you join IG Group, we want you to have more than a job – we want you to have a career. And you can. If you spot an opportunity, we want you to chase it. Stretch yourself, challenge your self-beliefs and go for the things you dream of. With internal and external learning opportunities, and the tools to help you skyrocket to success, we’ll support you all the way.

And these opportunities truly are endless because we have some bold targets. We plan to expand our global presence, increase revenue growth, and ultimately deliver the world’s best trading experience. We’d love to have you along for the ride.

The perks

As well as having the chance to attend regular social events, get funding for your charitable endeavors and join a range of special interest groups, you’ll receive an attractive selection of benefits working with IG:

* Performance-related bonuses

* Pension, insurance and medical plans

* Career-focused technical and leadership training

* Contribution to gym memberships and more

* Shift allowance, as applicable

* Company transportation (pick up and drop) as per shift requirements.

Where you’ll work

We follow a hybrid working model; we reckon it’s the best of both worlds. This model also feeds into our secret ingredients for innovation: diversity, flexibility, and close connection. Plus, you’ll be welcomed into a diverse and inclusive workforce with a lot of creative energy.

Ask our employees what their favourite thing is about working at IG, and you’ll hear an echo of ‘our culture’! That’s because you can come to work as your authentic self. The things that make you, you – like your ethnicity, sexual orientation, faith, age, gender identity/expression or physical capacity – can bring a fresh perspective or new skill to our business.

That’s why we welcome people from various walks of life; and anyone who wants to help us realise our vision and strategy.

So, if you’re keen to connect with our values, and lead the charge on innovation, you know what to do.

Apply now

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