Company Description

About O-I 

We are reimagining the glassmaking process, we are not afraid to push boundaries as we transform an industry that has manufactured glass in nearly the same way for over 100 years. We threw away the play book and went about designing and implementing new technology, innovating processes and bringing new benefits to our customers. This is just the beginning as we expand our offering and implement future technologies across our operations.

We are part of O-I, who with 25,000 + employees and an unparalleled footprint spanning 70 plants in 20 countries, provides us with the opportunity to make an impact on a global scale.

Job Description

JOB SUMMARY

The Invoice to Pay (I2P) Subject Matter Expert (SME) plays a crucial role in overseeing the end-to-end I2P process, ensuring its efficiency, accuracy, and regulatory compliance across all regions. This role will act as the central point of expertise for I2P, providing guidance and support to regional teams while continuously driving process improvements and standardization.

SCOPE AND IMPACT

This role contributes by overseeing  the global Invoice-to-Pay (I2P) process, ensuring consistency, efficiency, and compliance across all regions, integrating technologies, and collaborating with various departments and suppliers. The Global Invoice to Pay SME enhances financial performance, streamlines operations, and mitigates risks while fostering better supplier relationships and providing strategic insights for continuous improvement.

MAIN ACCOUNTABILITIES

Process Optimization:

Analyze and assess the end-to-end invoice-to-pay process to identify opportunities for improvement and optimization.Collaborate with cross-functional teams and third-party partners to implement best practices and drive process efficiency. Establish, execute, document and maintain global standards for invoice-to-pay procedures ensuring the right levels of controls.

Third-Party Relationship Management:

Act as the primary liaison between the GBS team and the third-party service provider responsible for running the invoice-to-pay operations.Foster strong relationships, conduct regular performance reviews, and ensure adherence to service level agreements (SLAs) according to the contracted framework.

Subject Matter Expertise:

Serve as the go-to expert on invoice-to-pay processes, offering insights and guidance to both internal teams and external partners.Stay current with industry trends and emerging technologies related to invoice-to-pay processes.

Issue Resolution:

Investigate and resolve complex issues related to invoice processing, payment discrepancies, and vendor inquiries.Provide timely and effective solutions to ensure continuous process flow.Escalate invoice discrepancies or issues related to OCR, workflows or Invoice processing to relevant departments or individuals for resolution for critical matters that require appropriate attention and to be resolved effectively within the organization. 

Compliance and Risk Management:

Monitor compliance with internal policies, regulatory requirements, and industry standards related to invoice to pay process.Identify and mitigate risks by implementing and enforcing robust controls within the invoice-to-pay process.

Performance Metrics:

Establish and track key performance indicators (KPIs) to measure the effectiveness and efficiency of the invoice-to-pay process. Ensure KPIs stay relevant and reflect operation execution and complexity properly.Implement performance improvement initiatives based on data-driven insights.

Desktop Procedure (DTP) Approval:

Approving and updating desktop procedures, which are detailed step-by-step guides for executing specific tasks within the Invoice to Pay process. These procedures ensure consistency and accuracy in day-to-day operations.

Qualifications

EDUCATION AND EXPERIENCE

Bachelor's degree in finance, accounting, business administration, or a related field.Proficient in English (Advanced Level)Proven experience in global invoice-to-pay processes within a shared services environment.Strong understanding of third-party vendor management and collaboration.Excellent analytical and problem-solving skills.Exceptional communication and interpersonal skills.Familiarity with ERP systems (e.g., SAP, OCR, Invoice Processing systems) and invoice automation tools.Analytical mindset with a focus on data-driven decision-making.

Additional Information