Eviden is an Atos Group business with an annual revenue of circa € 5 billion and a global leader in data-driven, trusted and sustainable digital transformation. As a next generation digital business with worldwide leading positions in digital, cloud, data, advanced computing and security, it brings deep expertise for all industries in more than 47 countries. By uniting unique high-end technologies across the full digital continuum with 55,000 world-class talents, Eviden expands the possibilities of data and technology, now and for generations to come.

 

 

Shift Schedule: Nightshift  

Work Setup: Onsite 

 

Qualifications: 

At least 5 Years of total work experience with minimum 3 years in team lead role 

Should have experience in Back Office LOB; must have handled at least two accounts in line with Account Receivable, Billing/Invoicing, Order Management, Credit Management, Collections, Cash Applications and/or exposure to financial/insurance industry 

Experience in Process Improvement, Cost Savings, and Gap Analysis

 

 

Job Description: 

Manages and oversees teams’ over-all performance 

Mentors Team Captains, POCs and OICs through formal channel 

Conducts regular evaluation as well as coaching sessions to improve individual and team performance 

Assists in selection of agents to be promoted to future management posts 

Responds timely and accurately to escalations and assists direct reports in resolution of escalations on the area of specific support 

Anticipates and foresees the requirements of customers based on previous data and precedents 

Generates reports based on team deliverables and present to management an counterparts 

Identifies problems, analyzes trends and implements corrective and preventive actions using quality tools 

Schedules, coordinates, and facilitates client communication 

Works closely with counterparts/POCs to identify loopholes and process gaps 

Support projects related to quality improvement and handles ad hoc tasks to support objectives of the management 

Participates in business conference calls and knowledgeable in creating client presentations 

Leads goal-setting review to ensure challenging and stretched goals and assignments for the team in support of the over-all business 

Performs staffing projection complementing work volume and make necessary proposals to business unit 

Monitors schedule of employees to ensure proper shift coverage 

Plans, assigns and direct work to the employees in cooperation with the team captains and deputy manager to manage workload and projects 

Identifies and documents changes in the roles, responsibilities and accountabilities and workload of employees to properly determine volume headcount – ratio and work scope 

Adheres to the regularization, performance appraisal and rewards and recognition programs 

Identifies functional/behavioral training & developmental needs of employees to support team goals and objectives 

Monitors adherence to ethics and Code of Conduct and implements disciplinary action in compliance with the requirement for due process and communicate policies, programs, and decisions that affect employees 

Plans, organizes, and coordinates team activities to enhance team camaraderie and employee engagement 

Understand and seeks critical information and data needed by the team and keeps management informed and updated on matters affecting their team morale and performance 

Collaborates and networks with other leads to complete assigned projects and programs 

 

Team Player with proven ability to lead and drive initiatives through teams more than 30 people for at least two years (except quality) 

Must have excellent communication skills  

Must be willing to work in any shift, holidays, overtimes, and weekends 

 

 

Let’s grow together.