JLL empowers you to shape a brighter way.  

Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people  and empowering them to  thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.   

What this job involves –

In this role, you will be joining the JLL Intelligent Operations Center (IOC) team. As an IOC Global Monitoring Engineer, your main goals will be to:

Monitor and provide real-time support for multiple systems to global account teamsPartner with IOC regional support and site teams to provide active solutionsAnalyze data from various connected systems including HVAC, lighting, inspections, and other sensors.Provide troubleshooting expertise and develop actionable solutions.Assist site teams in their digital transformation journey.Assist in systems and operations journey by maintaining systems and aiding with progressing towards proactive maintenanceContribute to JLL's delivery of operational excellence.Work with the global IOC team and site teams

This position requires a mind-set to actively search for patterns or clues within large amounts of data and to use all available tools.

Your day to day:

Duties & Responsibilities

Your roles and responsibilities cover the following high-level areas:

Operations & Analysis

3rd shift (12am-8am) IOC monitoring to support global IOC or specific sites when needed.Analyze alarms for urgency, repeat patterns and opportunities for solutions.Ability to communicate with various global and site teamsAbility to utilize all available tools and source new tools. This can include areas to help overcome communication barriers, local system upgrades, operational insight, etc.Troubleshoot technical issues and provide support to resolve them efficiently.Conduct regular audits to ensure the integrity and accuracy of alarm data.

Collaboration & Innovation

Collaborate with cross-functional teams to identify opportunities for process improvements.Build strong relationships with site teams to maintain effective communication, improvements, and innovation.Develop and deliver new ideas to enhance the capability and positive impact of the Intelligent Operations Center (IOC).Work closely with the global IOC team and other site JLL teams to share best practices, align strategies, and ensure consistent service delivery across different geographical areas.

Systems & Technology

Maintain a strong level of knowledge and understanding of Building Management Systems (BMS) and related systems.Willingness to learn new systems and have an agile mindsetUtilize various software tools for tasks including language translation.Demonstrate proficiency in using Desigo CC and willingness to learn other BMS systems.Understand how Remote Desktop Protocols (RDPs) work and their application in remote system management.

Reporting & Documentation

Generate reports and documentation to track and communicate alarm trends and performance.

Key Performance Measures

The performance in this role will be evaluated by several indicators, including:

Efficiency and effectiveness of alert identification, structure and reporting according to the IOC ManualResponse times for active alerts and effect of site support providedContribution to process improvements and innovations.Feedback from site teams and cross-functional collaborators.Level of collaboration and knowledge sharing with global and regional teams.

Sound like you? To apply you need: 

Key Competencies

The below set of skills will contribute to the effective delivery of this role and to the JLL culture and values:

Proven experience working with building systems and Building Management Systems (BMS).Strong technical aptitude with the ability to understand and adapt to evolving technology.Excellent problem-solving skills and the ability to analyze complex issues.Strong organizational and time management skills to handle multiple priorities.Ability to work independently and collaboratively in a team-oriented environment.Excellent communication skills, both verbal and written, with the ability to effectively communicate technical information.Proficiency in using Microsoft Office suite (especially Excel and Word).Understanding of Remote Desktop Protocols (RDPs) and their application.Willingness to learn new software and technologies as required.Adaptability and high motivation, with a passion for intelligent operations and facility management.Strong interpersonal skills and ability to work effectively in a global, multicultural environment.

Location:

On-site –Cincinnati, OH, West Chester, OH

If this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements.  We’re interested in getting to know you and what you bring to the table!

Personalized benefits that support personal well-being and growth:

JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health. Some of these benefits may include:

401(k) plan with matching company contributions

Comprehensive Medical, Dental & Vision Care

Paid parental leave at 100% of salary 

Paid Time Off and Company Holidays

JLL Privacy Notice

Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.

For more information about how JLL processes your personal data, please view our Candidate Privacy Statement.

For additional details please see our career site pages for each country.

For candidates in the United States, please see a full copy of our Equal Employment Opportunity and Affirmative Action policy here.

This position may require you to be fully vaccinated against COVID-19. If required, you’ll be asked to provide proof that you’re fully vaccinated upon your start date. You’re considered fully vaccinated two weeks after you receive the second dose of a two-dose vaccine series (e.g., Pfizer or Moderna) or two weeks after a single-dose vaccine (e.g., Johnson & Johnson/Janssen). Failure to provide proof of vaccination may result in termination. 

Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities.  If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process –  you may contact us at Accommodation Requests. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.

Accepting applications on an ongoing basis until candidate identified.