POSITION SUMMARY

We are seeking an IP and Optical Senior Technical Specialist who can work independently and within a team environment. The ideal candidate will be a good communicator and feel comfortable interacting with personnel at all levels. Responsibilities include providing regular and accurate updates, documenting work, and being eager to learn new skills and share knowledge with other team members.
You will work with external customers to provide technical support on Ribbon IP and optical products and systems. A minimum of 5 years of experience in a similar role.
 

POSITION RESPONSIBILITIES

Supporting maintenance contracts

Dealing remotely with customer faults and issues, site visits mainly in the London areaRaising trouble tickets and working within agreed SLAsParticipating in 365 x 24 on-call rotaSome overtime will be expected to support the unpredictable nature of the work

Supporting bids for new business

Technical support, site visitsStaging and preparation of equipmentDealing with customer questions and working with the Ribbon sales team
 

Working with technical documentation, network diagrams, project books and technical procedures.
 

REQUIRED SKILLS/EXPERIENCE

Technical skills required:

SDH & PDH        DWDM & OTNMPLS-TP and IP-MPLSCES (Circuit emulation services, TDM over Ethernet)EoS (Ethernet over SDH)

ECI Products:

SyncomXDMBGNPT/NPTi  range of IP productsApollo/OTN

Nice to have but not essential

VMware ESXi based servers.Solaris/unix & linux servers.Knowledge of DSL access networks and productsExperience of Juniper IP products

The successful candidate must be eligible to work in the UK.

Please Note:

'All qualified applicants will receive consideration for employment without regard to race, age, sex, color, religion, sexual orientation, gender identity, national origin, protected veteran status, on the basis of disability, or other characteristic protected by applicable law.'