Functional

 

The Senior Network Engineering is responsible for fault management, trouble shooting and technical support for the TPG-T Customer.
 
Fault and problem management including end to end troubleshooting, root cause analysis, outage handling and correction development.

Fault resolution of network and customer faults in a timely and efficient manner  Manage Critical Faults and Outages in the network. Develop other team members to enhance their technical expertise. Assess and mitigate risk of any network changes. Identification of any issues affecting performance or KPI’s Create and update support documentation. Monitoring of Projects and Change Requests with respect to network integrity. Impact assessment of network configuration changes  Verification of implementation of network configuration changes in
accordance with detailed designs  Develop and support of various O&M and Routine procedures and any tools to assist and improve in maintaining the network. Ensure any new network elements that are to be commissioned into the network are operationally accepted to avoid performance issues. Provide technical support to Operations in performance, capacity and configuration to maintain and optimize Network performance. Direct Field and Exchange staff when required.  Perform configuration changes, system installations and execute relevant test cases. Perform and manage network investigation and manage to resolution. Participate in a on call roster and maintain flexible hours when required. Provide vendor escalation. Assist the team in process improvement. Provide emergency support.

 

Competencies 

Excellent analytical and problem-solving skills in Data Networks Excellent Operations and Maintenance skills Ability to work effectively in critical situations and exercise independent judgement. Customer Focused Team Player

 

Proven ability to work with others to meet common objectives and customer expectations.Able to work in a changing environment and able to adapt with these changes.Proven excellence in: Planning; Leadership; Communication; Negotiation; Problem Solving; and Organizational influence.Must be able to multitask effectively across other responsibilities.Highly process focused.Can clearly identify improvement opportunities and implement necessary changes.Excellent written and verbal communication and interpersonal skills. Strong facilitation skills and ability to gain consensus. Takes initiative to creatively resolve issues and find solutions. Proven ability to see business processes through a customer lens. Strong negotiation, conflict resolution and influencing skills. Strong analytical skills, comfortable with data and statistics. Data-driven decision maker. Comfortable communicating to all levels within the organization. Results/outcome oriented. TPG-T Technology Operations Team (Service Operations, Service Managers)TPG-T Technology TeamsService Delivery Managers, Network & Service Mgr, Problem Lead, Change Lead3rd Party Manager3rd parties – IBM, HP, Unisys, Kordia, etcResolver Groups (internal, partner and 3rd party)Internal groups (PGO, Engineering, Operations)

Technical Skills

 

Excellent understanding Data Networks and telecommunications networksNetwork Design and Implementation: Experience in designing and deploying complex network solutions.Routing and Switching: Deep knowledge of routing protocols and switching technologies.Network Security: Proficiency in firewalls, VPNs, IDS/IPS, and other security technologies.Network Automation and Scripting: Skills in automation tools and scripting languages (Python, Ansible).In-depth knowledge and understanding data network elements.High level of knowledge of Juniper JUNOS, Cisco IOS, Cisco Wireless, F5 Load Balancers.High level of knowledge on routing, switching and telecommunications protocols such as MPLS, BGP, OSPF, RIP, EIGRP, TCP/IP, Static routing, STP, GTP, RANAPPMedium level of knowledge on Shell Scripting on Unix based systemsHigh to Medium level of knowledge on Internet related systems and protocols (IMAP/POP/SMTP/HTTP/LDAP/XML) High to Medium level of knowledge on the following tools – such Ethereal, Wireshark, MRTG, Cacti, eHealth, Cisco works, TACACS+, Junos Space, Netcool, HPOV NNM, AgilentMedium level of knowledge on VoIP technology such as H323Medium level of knowledge on Transmission such as ATM, Frame Relay, Ethernet, Sonet/SDH, WiFiMedium level of knowledge on the following Operation Systems, HP Open VMS, Sun Solaris, Linux, Microsoft Windows NT and 2000 Server

 

 

Background

Work Experience: 7+ years of experience in network engineering or architecture roles.Project Management: Experience managing network projects from inception to completion.Troubleshooting and Problem-Solving: Proven ability to diagnose and resolve complex network issues.Vendor Management: Experience working with network hardware and software vendors.Any certifications: CCDE,CCDP,CCNP, CCSP, CCIP, CCIE, CCSA, CCSE, JNCIP,