Company Description

Sofitel Riyadh Hotel & Convention Center: A Symphony of French Elegance and Saudi Arabian Warmth
The Sofitel Riyadh is dedicated to providing a five-star experience characterized by luxury, elegance, and impeccable service. The hotel's commitment to personalized attention ensures that each guest's stay is not just comfortable but memorable. Blending urban sophistication with refined opulence, the Sofitel Riyadh creates an atmosphere where every detail is thoughtfully curated to offer a unique and unforgettable experience.

By joining us, you will become a Heartist®, because hospitality is, first and foremost, a work of heart.​

You will join a caring environment and a team where you can be all you are. You will be in a supportive place to grow, to fulfil yourself, to discover other professions and to pursue career opportunities, in your hotel or in other hospitality environments, in your country or anywhere in the world!​

You will enjoy exclusive benefits, specific to the sector and beyond, as well as strong recognition for your daily commitment.​

Everything you will do with us, regardless of your profession, will offer a deep sense of meaning, to create lasting, memorable and impactful experiences for your customers, for your colleagues and for the planet.

Hospitality is a work of heart,​
Join us and become a Heartist®.

Job Description

Our guests are always at home  and their In Room Dining experience is no exception. Your leadership strengths as Manager, In Room Dining ensure successful operations and the consistent delivery of not only memorable cuisine, but also of outstanding guest service.

Reporting to the Director of Food and Beverage, responsibilities and essential job functions include but are not limited to the following:             

Consistently offer professional, friendly and engaging serviceLead and manage the In Room Dining team and ensure service standards are followedMust be able to multi-task is a high work paced environment.Check food orders for accuracy and qualityEnsure IRD staff work in full uniform and meeting Hotel grooming policy.Work with hotel leadership on creativity of special amenities and alikeMonitor and react to all department issues with urgency and professionalism.Address guest concerns at a five star levelConsistently train Colleagues to help improve overall service and standardsComplete weekly, monthly Forbes five star audits and LQA auditsBalance operational, administrative and Colleague needsConduct regularly scheduled departmental meetingsMaximize revenues by communicating regularly with the Food and Beverage teams to implement agreed upon strategies and practicesHave full knowledge of all In Room Dining menusManage the departmental budgetFollow outlet policies, procedures and service standardsFollow all safety and sanitation policies when handling food and beverageAssist in other outlets as neededOther duties as assigned

 

 

Qualifications
Previous Food & Beverage leadership experience requiredPrevious point of sale system experience requiredComputer literate in Microsoft Window applications requiredUniversity/College degree in a related discipline an assetExcellent communication and organizational skillsStrong interpersonal and problem solving abilitiesHighly responsible & reliableAbility to work well under pressure in a fast paced environmentAbility to work cohesively as part of a teamAbility to focus attention on guest needs, remaining calm and courteous at all times