Position Description: Primary support for end users on all technology or systems related issues at the local level. Plan, coordinate, and deploy information system technology at business unit and job site locations. Act as liaison between Information Services and the business for technology implementation.

Essential Duties & Responsibilities:

Independently troubleshoot and resolve end user issues in the areas of voice, data, applications, commercial software, workstation configuration and problem resolution. Resolve advanced technical problems with Local Area Networks (LAN), Wide Area Networks (WAN), and other systems within business unit. Manage equipment vendors, supplying computers and services necessary for the operation of the business unit. Manage and advise on end user hardware and software requests and identify appropriate options based on software or system functional specifications. Provide complete recovery from disaster or failure of equipment identified during daily system backups of the local server and other mission critical business unit infrastructure. Develop and maintain up-to-date documentation of the local technology infrastructure. Enforce Turner's information services policies, procedures, and standards relating to infrastructure systems, components, applications and services. Manage and control the allocation of mobile device equipment. Initiate and implement projects following Turner IS methodology for Change Management including scope, schedule and budget. Document and resolve escalated end user issues; provide continuous updates on the status of resolution efforts. Provide information services briefings during management meetings. Train end users on Turner standard software tools. Manage inventories of software, versions and applications of desktop computers. Control additions, deletions and changes in equipment assigned to the unit. Perform other duties as necessary.