IS Client Systems Specialist I (Departmental Promotional Only) Print (https://www.governmentjobs.com/careers/sanmateo/jobs/newprint/4790060) Apply  IS Client Systems Specialist I (Departmental Promotional Only) Salary $103,604.80 - $129,604.80 Annually Location County of San Mateo, CA Job Type Full-Time Job Number V268C Department Information Services Department Opening Date 02/12/2025 Closing Date 2/25/2025 11:59 PM Pacific Bargaining Unit 35 + Description + Benefits + Questions Description The Information Services Department (ISD) of the County of San Mateo seeks well-qualified candidates for the position of IS Client Systems Specialist I. Under general supervision, the position provides technical support and training on use of County issued computers, and peripheral equipment. Troubleshoots hardware malfunctions; assists in maintaining and administering operating systems; provides technical support, installation, and maintenance for software, desktop computer applications, Internet/Intranet. Installs, configures, and repairs computer hardware and software; and performs related work as required. The Ideal Candidate: + Excellent communication and customer service skills + Self-motivated with the ability to prioritize, meet deadlines, and manage changing priorities + Strong organization, time management and follow-up skills + Demonstrated ability to work independently to perform responsibilities effectively and efficiently + Experience working in a team-oriented, collaborative environment + Experience installing, configuring, and troubleshooting hardware, software, and peripherals + Knowledge of Microsoft desktop applications and Windows operating systems + Knowledge of or ability to learn relevant software computer applications and equipment + Knowledge of or ability to learn iOS mobile device configuration and support + Knowledge of Microsoft Intune for iOS device and application management and policy enforcement SUPERVISION RECEIVED AND EXERCISED The positions receive general supervision from assigned IS Client Systems Supervisor. This position exercises no supervision of staff. CLASS CHARACTERISTICS IS Client Systems Specialist I: This is the entry-level class in the IS Client Systems Specialist series. This class performs the more routine tasks and duties assigned to positions within the series including providing remote and virtual end-point desktop computer configuration and management and performing help desk phone support for routine maintenance of systems software and hardware. Positions at this level are not expected to function with the same amount of knowledge or skill level as positions allocated to the II level and usually exercise less independent discretion and judgment in matters related to work procedures and methods. Work is usually supervised while in progress and fits an established structure or pattern. Exceptions or changes in procedures are explained in detail as they arise. Positions within this classification may be further distinguished by the area of specialty. Examples Of Duties Management reserves the rights to add, modify, change, or rescind the work assignments of different positions and to make reasonable accommodations so that qualified employees can perform the functions of the job. + Desktop and laptop imaging, configuration, testing and troubleshooting + Software installation, testing and troubleshooting + Accessory setups such as monitors, webcams, speakers, keyboards/mice, printers, scanners + Computer relocations: disconnects/reconnects + Cable management for all new hardware deployments and special project requests + Removal and disposal of computer packaging material + Travel to multiple county sites to deploy new hardware + Post deployment support; assist customers with printer and file share mapping, software installations via Software Center/SCCM + Assists customers with standard user issues such as logging in, printing, scanning, and email + Resolve tier 1 requests through the ticketing system on first touch whenever possible + Escalate complex issues to other staff members as needed + Hardware decommissioning: wipe data from all drives, update asset database and dispose of hardware in e-waste bins + Complete project work as assigned + Assists other Desktop staff with installation of computers, and peripherals + Perform related duties as assigned Qualifications Departmental Status: An applicant must be an Information Services Department employee with at least six months (1040 hours) of continuous service in a classified regular, probationary, or extra-help/limited term position. Education and Experience: Any combination of training and experience that would provide the required knowledge, skills, and abilities is qualifying. A typical way to obtain the required qualifications would be: Education: Completion of coursework and/or training in information systems, computer science, or related field. Experience: IS Client Systems Specialist I: One (1) year of providing technical customer service support specific to specialty area assigned which includes personal computing or mobile computing. Licenses and Certifications: Some positions may require possession of, or ability to obtain, a valid California Driver's License Knowledge of: + Basic principles and practices used in the operation, troubleshooting, maintenance, and administration of network operating systems, personal computer system hardware, mobile computing systems, and related software systems + Computer hardware, software, network technology, and operating system products + Techniques and methods of computer hardware and software evaluation and implementation + Troubleshooting and installation techniques + Customer service and telephone techniques + Modern office practices, methods, and computer equipment and applications related to the work + English usage, spelling, vocabulary, grammar, and punctuation + Techniques for providing a high level of customer service by effectively dealing with vendors and County staff Skill/Ability to: + Perform basic technical support functions in the operation and maintenance of personal and mobile computer software and hardware; troubleshoot problems and take appropriate action or escalate to appropriate staff as needed + Deal tactfully with the customers and staff in providing information, answering questions, and providing customer service + Respond to and effectively prioritize a high volume of phone calls and other requests for service + Learn and understand the organization, operation, and functions of the department as necessary to assume assigned responsibilities + Learn, interpret, and apply applicable Federal, State, and local laws, regulatory codes, ordinances, and procedures relevant to assigned area of responsibility + Organize, maintain, and update records systems + Operate modern office equipment including computer equipment and specialized software applications programs + Use English effectively to communicate in person, over the telephone, and in writing + Use tact and prudence within general policy, procedural, and legal guidelines + Establish, maintain, and foster positive and effective working relationships with those contacted in the course of work Physical Demands Must possess mobility to work in a standard office setting and use standard office equipment, including a computer; to operate a motor vehicle and to visit various County sites; vision to read printed materials and a computer screen; and hearing and speech to communicate in person and over the telephone. Standing in and walking between work areas is frequently required. Finger dexterity is needed to access, enter, and retrieve data using a computer keyboard or calculator and to operate standard office equipment. Positions in this classification frequently bend, stoop, kneel, and reach to perform assigned duties, as well as push and pull drawers open and closed to retrieve and file information. Employees must possess the ability to lift and carry materials and objects up to 50 pounds with the use of proper equipment and push and pull materials and objects up to 100 pounds with the use of proper equipment. Environmental Elements Employees work in an office environment with moderate levels, controlled temperature conditions, and no direct exposure to hazardous physical substances. Employees may interact with upset staff when providing customer support services. Application/Examination Departmental Promotional Only. Only current County of San Mateo employees in San Mateo's Information Services Department with at least six months (1040 hours) of continuous service in a classified regular, probationary, or extra-help/limited term position prior to the final filing date may apply. A supplemental application form must be submitted in addition to our regular employment application form. Resume or CV will not be accepted as a substitute for the required employment application and supplemental questionnaire. The examination process will consist of an application screening (pass/fail) based on the candidates' application and responses to the supplemental questions. Candidates who pass the application screening will be invited to a panel interview (weight: 100%). Depending on the number of applicants, an application appraisal of education and experience may be used in place of other examinations or further evaluation of work experience may be conducted to group applicants by level of qualification . All applicants who meet the minimum qualifications are not guaranteed advancement through any subsequent phase of the examination. All examinations will be given in San Mateo County, California and applicants must participate at their own expense. IMPORTANT: Applications for this position will only be accepted online . If you are currently on the County's website, you may click the "Apply" button . If you are not on the County's website, please go to https://jobs.smcgov.org to apply. Online applications must be received by the Human Resources Department before midnight on the final filing date. TENTATIVE RECRUITMENT SCHEDULE Final Filing Date: Tuesday, February 25, 2025 at 11:59 p.m. PST Application Screening: Wednesday, February 26, 2025 Panel Interviews: Wednesday, March 5, 2025 About the County San Mateo County is centrally located between San Francisco, San Jose, and the East Bay. With over 750,000 residents, San Mateo is one of the largest and most diverse counties in California and serves a multitude of culturally, ethnically, and linguistically diverse communities. The County of San Mateo, as an employer, is committed to advancing equity to ensure that all employees are welcomed in a safe and inclusive environment. The County seeks to hire, support, and retain employees who reflect our diverse community. We encourage applicants with diverse backgrounds and lived experiences to apply. Eighty percent of employees surveyed stated that they would recommend the County as a great place to work. The County of San Mateo is an equal opportunity employer committed to fostering diversity, equity, and inclusion at all levels. HR Contact: Arlene Cahill - IS Client Systems Specialist I (V268) Please visit https://www.smcgov.org/media/100206/download?inline= for a complete listing of all benefits for this classification. Benefits are offered to eligible employees of the County of San Mateo. All benefits are subject to change. NOTE: Employees hired on or after January 1, 2013 may be subject to new Pension Reform retirement laws. As an additional benefit, the County offers extensive training and development programs designed to improve skills and enhance career opportunities. Most programs are offered on County time at no cost to you. County employees are also covered by the federal Social Security system and earn benefits for retirement based on salary and time worked. 01 IMPORTANT: Applicants for this position are required to submit responses to the supplemental questions below. Your responses will provide detailed information about your background and experience related to this position. This information will weigh heavily in the application screening by the subject matter experts and will also be used in the selection process. Answer the questions completely, paying attention to the multi-parts of the questions. While being thorough and detailed, also be concise. Your strategic use of language as well as neatness, clarity of expression, attention to detail, proper use of grammar and the ability to follow instructions will be considered in the evaluation process. A resume will not be accepted as a substitute for your responses. + I have read and understand this important information. Proceed to supplemental questions. 02 This recruitment is Departmental Promotional Only. Only current County of San Mateo in the Information Services Department with at least six months (1040 hours) of continuous service in a classified regular, probationary, Confidential and Management extra-help/limited term, and SEIU or AFSCME represented extra help/limited term positions prior to the final filing date may apply. Do you meet this qualification? + Yes + No 03 Describe in detail how your education and work experience qualify you for this IS Client Systems Specialist I position. Also, include any certifications, trainings, or classes you have attended, and any special projects you have completed that have provided you with the skills and knowledge required for this position. 04 Describe your experience problem solving computer hardware, software, printer, or other IT related issues. Provide detailed examples of the problems and how you solved them. 05 What do you consider the top three characteristics of a successful IS Client Systems Specialist I? Include specific examples of how you have applied these characteristics in a professional setting. 06 Describe your experience providing technical support to a non-technical customer. Provide details on: a) description of the problem b) the guidance you provided to the customer, and c) the outcome. Required Question Employer County of San Mateo Address County of San Mateo Human Resources Department 500 County Center, 4th Floor Redwood City, California, 94063-1663 Phone (650) 363-4343 Website https://jobs.smcgov.org Apply Please verify your email address Verify Email