Provides support of primary operating and application software and hardware. Performs installs and upgrades of software, hardware, printers, fax machines, etc. Troubleshoots and remediates security issues found on workstations and file servers. Verifies daily file server backups are successful. Reports to: Operations Manager/Network-PACS Analyst Serves as key customer contact for inquiries and resolution of customer issues. Drag Edit Delete Provides support for daily operation, inspection, and maintenance of computer equipment and software Drag Edit Delete Monitors file server backups for successful completion. Troubleshoots and seeks assistance from appropriate personnel/vendors. Drag Edit Delete Provides support to frequently used PC software, printers, along with PC troubleshooting. Drag Edit Delete Performs PC installations and setup, software updates and installations. Drag Edit Delete Analyzes and assesses interruptions in normal systems operations. Resolves problems or seeks assistance from the appropriate personnel or vendors, as needed. Drag Edit Delete Performs installs and upgrades afterhours and on weekends as required. Drag Edit Delete Updates and documents detailed information in ServiceNow on open calls and service requests. Drag Edit Delete Assists and troubleshoots security/patch management issues for workstations and file servers. Drag Edit Delete Properly disposes of computer equipment based on LifePoint standards. Drag Edit Delete Troubleshoots, repairs and/or replaces defective desk phones and wireless phones. Drag Edit Delete Provides support to users on basic voicemail issues. Drag Edit Delete Supports help desk functions as needed Drag Edit Delete Participates in On-Call Rotation schedule to include weekends, holidays and other necessary times. *Minimum Education* High school diploma or equivalent - Required Drag Edit Delete *Minimum Education* Associate’s degree in MIS - Preferred Drag Edit Delete *Required Skills* Requires critical thinking skills, decisive judgment and the ability to work with minimal supervision. Must be able to work in a stressful environment and take appropriate action. Drag Edit Delete *Required Skills* Licenses: Current Tennessee or State of Residence Drivers License with clean MVR A certification, MCP - Preferred. Drag Edit Delete *Minimum Work Experience* Two (2) years related work experience - Required with High School level education - Preferred with Associates Degree in MIS **Job:** **IT/IS* **Organization:** **HighPoint - Sumner Corporate Offices* **Title:** *IS Operations Analyst FT* **Location:** *Tennessee-Gallatin* **Requisition ID:** *7457-12207*