This position reports to
IS Monitoring & Event Management Manager
Your role and responsibilitiesIn this role, you will have the opportunity to support the organization’s vision and strategic direction. Each day, you will define, manage, and monitor processes to meet requirements for Information Systems (IS) services by planning, measuring, and improving all aspects of IS services. You will also showcase your expertise by being a key resource, a definitive source of knowledge processes, to contribute to enhancing organizational effectiveness.The work model for the role is #LI #OnsiteThis role is contributing to the IS Services in India/ Globally. You will be mainly accountable for:• Describes and defines IT processes/services including relationships, dependencies, and business value, and regularly maintains all service-related information within the service management tool. • Prepares and maintains process documentation for the system services and advises on the correct and effective use of the services. • Takes action to ensure targets are met within established safety and quality procedures, corrects malfunctions, and calls on other experienced colleagues and external resources to make sure services are delivered proactively. • Provides consultation, advice, and supports the installation of IS services, or the change of existing IS services. • Delivers (when involved) the appropriate IS solution/service according to agreed Service Level Agreements (SLAs), in time, within budget, and as per quality standards. • Applies and executes the relevant measurement and reporting management practice to enable planning, controlling, reviewing, and auditing services to meet agreed Key Performance Indicator (KPI) targets. • Identifies, proposes, advises, and implements IS processes and/or supports IS service implementation. • Contributes to the continuous improvement of the relevant process.
Qualifications for the role\tTotal of 8years in IT out of which 6years in Process Management.\tGraduate in IT discipline.\tITIL 4 Foundation experience is preferred.\tDesign and implementation of process KPIs in the organization
More about usOur mission in ABB IS (Information Systems) is to harness the power of information technology to deliver valuable, reliable, and competitive IS services for ABB. If you have a strong technical skills, analytical mind, and the drive to help us stay ahead of the competition, you are the one we are looking for.We value people from different backgrounds. Apply today for your next career step within ABB and visit www.abb.com to learn about the impact of our solutions across the globe. #MyABBStoryOur mission in ABB IS (Information Systems) is to harness the power of information technology to deliver valuable, reliable, and competitive IS services for ABB. If you have a strong technical skills, analytical mind, and the drive to help us stay ahead of the competition, you are the one we are looking for.\"It has come to our attention that the name of ABB is being used for asking candidates to make payments for job opportunities (interviews, offers). Please be advised that ABB makes no such requests. All our open positions are made available on our career portal for all fitting the criteria to apply.ABB does not charge any fee whatsoever for recruitment process. Please do not make payments to any individuals / entities in connection to recruitment with ABB, even if is claimed that the money is refundable. ABB is not liable for such transactions. For current open positions you can visit our career website https://global.abb/group/en/careers and apply. Please refer to detailed recruitment fraud caution notice using the link https://global.abb/group/en/careers/how-to-apply/fraud-warning\"