IS SpecialistAt ABB, we are dedicated to addressing global challenges. Our core values: care, courage, curiosity, and collaboration - combined with a focus on diversity, inclusion, and equal opportunities - are key drivers in our aim to empower everyone to create sustainable solutions.Write the next chapter of your ABB story.
This position reports to

EL Americas Customer Experience Leader

Your role and responsibilities

In this role, you will have the opportunity to support the organization’s vision and strategic direction. Each day, you will define, manage, and monitor processes to meet requirements for Information Systems (IS) services by planning, measuring, and improving all aspects of IS services. You will also showcase your expertise by being a key resource, a definitive source of knowledge processes, to contribute to enhancing organizational effectiveness.The work model for the role is Onsite in Phoenix, AZYou will be mainly accountable for:1. PC Lifecycle Support: Provide hardware and software support including break/fix, imaging, inventory, post build set up, new user set up, and peripheral installation.2. Configure and manage MFPs and printing solutions including large MFP devices (Xerox, Sharp), Label Printers (Zebra), and small use laser printers (HP).3. Ensure Manufacturing Excellence: Supports manufacturing environment, support technologies required for continued business operations including off hours support and on call rotation. Pertains to full time employees. 4. Supports the installation of new IS solutions/services in regards of the required infrastructure, or the changing of existing IS solutions/services. When involved, delivers the appropriate IS solution/service infrastructure in time, in budget and at quality.5. People leadership and Development: Provides leadership to temporary work teams, guiding and monitoring task completion, sharing expert knowledge and advice normally without carrying line responsibility.6. Configure and manage MS Surface tablets, and scanners. 7. Support and repair two-way Motorola radios. 8. Audio and Visual. Tv’s, projectors, audio system, and speakers. 9. Networking routers, switches, racks, UPS battery backups, and data lines.

Qualifications for the role

Minimum 5 years’ experience in an enterprise End User support role.Experience working in a demanding environment and promoting a teamwork mentality.Fluent in Microsoft Office and Support of 0365Understanding of Networking Topology, Concepts and Server InfrastructureExperience applying analytical thinking and problem-solving skills.Bachelor’s degree in Information Systems related field preferred.Extensive Windows 10/11 knowledge and support experience.Experience in programming or scripting in an IT environment preferred.Experience with manufacturing processes, procedures, and factory IT programs preferred. Candidates must already have a work authorization that would permit them to work for ABB in the US.

More about us

ABB Installation Products Division (formerly Thomas&Betts), helps manage the connection, protection and distribution of electrical power from source to socket. The Division’s products are engineered to provide ease of installation and perform in demanding and harsh conditions, helping to ensure safety and continuous operation for utilities, businesses and people around the world. The Commercial Essentials product segment includes electrical junction boxes, commercial fittings, strut and cable tray metal framing systems for commercial and residential construction. The Premier Industrial product segment includes multiple product lines, such as Ty-Rap® cable ties, T&B Liquidtight Systems® protection products, PVC coated and nylon conduit systems, power connection and grounding systems, and cable protection systems of conduits and fittings for harsh and industrial applications. The Division also manufactures solutions for medium-voltage applications used in the utility market under its marquee brands including Elastimold™ reclosers and switchgear, capacitor switches, current limiting fuses, Homac™ distribution connectors, Hi-Tech Valiant™ full-range current limiting fuse for fire mitigation, faulted current indicators and distribution connectors, cable accessories and apparatus with products for overhead and underground distribution. Manufacturing includes made-to-stock and custom-made solutions.We value people from different backgrounds. Apply today for your next career step within ABB and visit www.abb.com to learn about the impact of our solutions across the globe. #MyABBStoryWe look forward to receiving your application. If you want to discover more about ABB, take another look at our website www.abb.com.Equal Employment Opportunity and Affirmative Action at ABBABB is an Equal Employment Opportunity (EEO) and Affirmative Action Employer encouraging diversity in the workplace.All qualified applicants will receive consideration for employment without regard to their race, creed, color, ancestry, religion, sex, national origin, citizen status, age, sexual orientation, gender identity, disability, marital status, family medical leave status, or protected veterans status. For more information regarding your (EEO) rights as an applicant, please visit the following websites:https://www.eeoc.gov/sites/default/files/2022-10/EEOC_KnowYourRights_screen_reader_10_20.pdfhttps://www.dol.gov/sites/dolgov/files/OFCCP/pdf/pay-transp_%20English_formattedESQA508c.pdfAs an Equal Employment Opportunity and Affirmative Action Employer, applicants may request to review the Affirmative Action Plan of a particular ABB facility between the hours of 9:00 A.M. - 5:00 P.M. EST Monday through Friday by contacting an ABB HR Representative at 1-888-694-7762.Protected veterans and qualified individuals with a disability may request a reasonable accommodation if you are unable or limited in your ability to use or access ABB's career site as a result of your disability. You may request reasonable accommodations by calling an ABB HR Representative at 1-888-694-7762 or by sending an email to US-AskHR@abb.com. Resumes and applications will not be accepted in this manner.myBenefitsABB.com