IS Support Engineer Location: New York, NY, United States Date Posted:Apr 1, 2025 The American Arbitration Association is an equal opportunity employer (EEO) and considers all employees and applicants for positions without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, marital status, or status as a covered veteran in accordance with applicable federal, state and local laws. If you are unable to complete your application, you may request a disability accommodation and submit your information through an alternative method by contacting the Human Resources Department via email- [email protected] . Description Join the Information Security team at the American Arbitration Association as an IS Support Engineer. As a tech-savvy problem-solver with excellent communication skills, you'll provide critical frontline technical support, ensuring our team members can work efficiently. You'll respond promptly to support requests across multiple channels while troubleshooting hardware, software, and network issues. Your responsibilities include system configuration, user account management, thorough documentation in our ticketing system, and escalating complex issues when necessary. You'll contribute to IT asset management through inventory tracking and equipment deployment while implementing security best practices via antivirus updates, patch management, and access controls. The role also involves providing basic user training on IT tools and collaborating with IT colleagues to improve processes and overall efficiency. Work Environment + Hybrid role (3 days onsite/2 days remote) based out of our headquarters in Downtown Manhattan + $70,000 - $74,000 annually, plus quarterly incentive opportunities Qualifications + Bachelor's degree in computer science or related field with 1+ years of experience in a support or helpdesk role, or equivalent combination of education and IT experience + Experience with Windows, macOS, Active Directory, Imaging Software, Microsoft 365, and basic cloud applications + Strong troubleshooting and problem-solving abilities + Excellent verbal and written communication skills with the ability to explain technical concepts to non-technical users + Ability to prioritize tasks and efficiently manage multiple support requests simultaneously + Strong interpersonal skills with a customer service mindset + Availability to work flexible hours when needed + Proactive approach to identifying and resolving issues + Commitment to maintaining confidentiality and following security protocols About Us The American Arbitration Association (AAA), recognized among The NonProfit Times' 50 Best Nonprofits to Work For, offers a dynamic, fast-paced environment where excellence meets opportunity. Our organization leads in arbitration and mediation across diverse industries, providing professionals unique exposure to multiple business sectors and conflict resolution practices. We foster growth through collaboration with experienced legal professionals and invest in our team through comprehensive professional development programs. Our competitive compensation package includes performance incentives, medical, dental, orthodontia, and vision coverage, a student loan repayment program, a 403(b) retirement plan with substantial company match, discounted pet insurance, and generous paid time off. At the AAA we combine challenging work with meaningful recognition in an environment where merit drives success and learning never stops. The American Arbitration Association is an equal opportunity employer (EEO) and considers all employees and applicants for positions without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, marital status, or status as a covered veteran in accordance with applicable federal, state and local laws.