IS Technical Support Specialist II
University of Kentucky Federal Credit Union
Posting Details Job Title IS Technical Support Specialist II Requisition Number RE49495 Working Title Service One Analyst II Department Name 3L700:ITS Customer Spt & Student Enablement Work Location Lexington, KY Grade Level 43 Salary Range $19.18-30.68/hour Type of Position Staff Position Time Status Full-Time Required Education
Internal Employee Being Considered Skills / Knowledge / Abilities Customer service, intermediate computer skills Does this position have supervisory responsibilities? No Preferred Education/Experience IT degree preferred. Certifications like Microsoft, CompTIA, or ISC2 are desirable. Experience in troubleshooting complex issues and collaborating in team environments is highly valued. Deadline to Apply 03/13/2025 Our University Community We value the well-being of each of our employees and are dedicated to creating a healthy place for everyone to work, learn and live. In the interest of maintaining a safe and healthy environment for our students, employees, patients and visitors the University of Kentucky is a Tobacco & Drug Free campus.
As an Equal Opportunity Employer, we strongly encourage veterans, individuals with disabilities, women, and all minorities to consider our employment opportunities.
Any candidate offered a position may be required to pass pre-employment screenings as mandated by University of Kentucky Human Resources. These screenings may include a national background check and/or drug screen.
BS
Click here for more information about equivalencies: https://hr.uky.edu/employment/working-uk/equivalencies Required Related Experience1 yr
Required License/Registration/Certification None Physical Requirements Must be able to lift, push, pull, and carry up to 50 lbs; traverse long distances on foot, including stairs; and work in tight spaces, heights, or stressful situations. Required to sit at a workstation for extended periods, performing repetitive motions mouse/typing. Ability to travel on & off campus. Shift Variable (40hrs./wk) with rotating on-call responsibilities. Overtime and/or holidays if required. Job Summary This position acts as primary Information Technology Service Desk support for IT Services as listed in the ITS service catalog. Responsibilities include primary contact for customers to report incidents or make service requests.Internal Employee Being Considered Skills / Knowledge / Abilities Customer service, intermediate computer skills Does this position have supervisory responsibilities? No Preferred Education/Experience IT degree preferred. Certifications like Microsoft, CompTIA, or ISC2 are desirable. Experience in troubleshooting complex issues and collaborating in team environments is highly valued. Deadline to Apply 03/13/2025 Our University Community We value the well-being of each of our employees and are dedicated to creating a healthy place for everyone to work, learn and live. In the interest of maintaining a safe and healthy environment for our students, employees, patients and visitors the University of Kentucky is a Tobacco & Drug Free campus.
As an Equal Opportunity Employer, we strongly encourage veterans, individuals with disabilities, women, and all minorities to consider our employment opportunities.
Any candidate offered a position may be required to pass pre-employment screenings as mandated by University of Kentucky Human Resources. These screenings may include a national background check and/or drug screen.
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