Job details

Country

Hong Kong Special Admin Region of China

State / Region / Province

Hong Kong

Work Location

Hong Kong

Domain

Operations

Interest Group

Infosys Limited

Skills

Technology|Infrastructure-DataCenter|IT Operations

Company

ITL Hongkong

Requisition ID

127150BR

Job description

ABOUT INFOSYS:

Infosys is a global leader in next-generation digital services and consulting. We enable clients in more than 56 countries to navigate their digital transformation. With over four decades of experience in managing the systems and workings of global enterprises, we expertly steer our clients through their digital journey. We do it by enabling the enterprise with an AI-powered core that helps prioritize the execution of change. We also empower the business with agile digital at scale to deliver unprecedented levels of performance and customer delight. Our always-on learning agenda drives their continuous improvement through building and transferring digital skills, expertise, and ideas from our innovation ecosystem.

Visit www.infosys.com to see how Infosys (NYSE: INFY) can help your enterprise navigate your next.

SHORT DESCRIPTION:
Infosys is looking for ISM technicians in Hong Kong

PRINCIPAL RESPONSIBILITIES:
Hardware Inventory Management ensuring stock levels are constantly monitored.Hardware request and receipt through our internal ordering system.Actively monitoring the ticket queue and managing requests through to completion.Housekeeping on IT rooms. Supporting events like annual Power down – post desk checkouts (PC/monitors/Mouse + Keyboard/desk phone/headset/webcam).Supports hardware decommissioning events.Supports Business moves / changes – ensure involvement in early stages of planning. Managing escalations through to conclusion.Manage client expectations.Setup and installation of Temporary training rooms / Office wide events - Expo's. Comms room patching.Install, configure, and troubleshoot hardware, including desktops, laptops, and peripherals.Image/re-image computers, configure IP phones and mobile phones.Supports work from home hardware requests.Ensure that policies and guidelines relating to overtime and expenses are adhered to. All local guidelines for cost control are adhered to.Manage own workload to ensure that assigned activities are completed within targets defined within SLA’s/OLA’s
PREFERRED SKILLS:
Excellent communication, interpersonal and customer care skills.Ability to work well under pressure and to tight timescales.Strong organizational and problem-solving skills.•ITIL foundation understandingKnowledge of Windows operating system, applications, and computer hardware.Interacting with other support groups across multiple platforms.Experience using a help desk call management system. Technical grasp of strategic platforms such as Microsoft, Networks and Security, WAN, LAN.Industry standard certifications a plus (MCSA, A+, Network+, CCENT, CCT).

Infosys is an equal opportunity employer and encourages applications from: Minority/Female/Veteran/People with Disability/Sexual Orientation/Gender Identity/National Origin

Please note in order to protect the interest of all parties involved in the recruitment process, Infosys does not accept any unsolicited resumes from third party vendors. In the absence of a signed agreement any submission will be deemed as non-binding and Infosys explicitly reserves the right to pursue and hire the submitted profile. All recruitment activity must be coordinated through the Talent Acquisition department