*Minimum 2-3 years experience with IT Infrastructure and Desktop Support Services. Active Directory Knowledge, structure, and management of user accounts throughout employee’s lifecycle. Asset - Knowledge and experience working with VDI such as Citrix. Asset - Experience with ticket management tools such as Remedy, Service Now etc. Technical knowledge and ability to support all end user hardware and software such as printing devices, mobile hardware (iPhones, Android, etc.) and laptop/desktop hardware