Our work matters. We help people get the medicine they need to feel better and live well.  We do not lose sight of that. It fuels our passion and drives every decision we make.

Job Posting Title

Issue ManagerJob Description

The Issue Management Analyst works as part of the Issue Management Team to analyze, track, manage, and drive resolution of issues and process improvement initiatives across all business segments.

Responsibilities

Work with stakeholders to facilitate the development of remediation plans, drive issue resolution and manage tracking of issue related activities within the issue management toolIdentify stakeholders of the work effort, how they are impacted, and what their needs and roles are to effectively engage in the effortSuper user of issue management tool providing assistance and training for users across the organizationAssess capability gaps, determine solution options and approach, and define solution scopePrepare for, conduct, and document elicitation sessions using a variety of techniques (Interviewing, requirements workshops, reviewing existing documentation, Observation, brainstorming, etc.)Assess the proposed solution for alignment to business needs, requirements, and impacts to operations, processes, technology, vendors, partners and clientsAssess organizational readiness to make technical, operational and behavioral changes needed to make the effort a success, including assisting in implementation communications and trainingOther duties as assigned

Education & Experience

Bachelor's degree in business or related area of study, or equivalent combination of education and/or relevant work experience; HS diploma or GED is required2 years of work experience in business analysis and/or process improvement Must be eligible to work in the United States without need for work visa or residency sponsorship

Must be eligible to work in the United States without the need for work visa or residency sponsorship.

Additional Qualifications

Excellent verbal and written communication skillsDemonstrated experience in facilitating business process improvementsProficiency in basic office productivity software and tools (MS Word, Excel, Visio, etc.)Ability to manage several activities concurrentlyDrive to deliver results Demonstrated curiosity and quick learnerKnowledge of business analysis tasks, activities, techniques, and requirements process

Preferred Qualifications

PBM/health care experienceBusiness unit/domain knowledge of business unit the position is supportingExperience managing issue resolution processExperience with administration of a web based tool

Physical Demands

Constantly required to sit, use hands to handle or feel, talk and hearFrequently required to reach with hands and armsOccasionally required to stand, walk and stoop, kneel, and crouchOccasionally required to lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 poundsSpecific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus

Every employee must understand, comply with and attest to the security responsibilities and security controls unique to their job, and comply with all applicable legal, regulatory, and contractual requirements and internal policies and procedures.

Potential pay for this position ranges from $66,000.00 - $106,000.00 based on experience and skills.

To review our Benefits, Incentives and Additional Compensation, visit our Benefits Page and click on the "Benefits at a glance" button for more detail.

Prime Therapeutics LLC is proud to be an equal opportunity and affirmative action employer. We encourage diverse candidates to apply, and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sex (pregnancy, sexual orientation, and gender identity), national origin, disability, age, veteran status, or any other legally protected class under federal, state, or local law.   

We welcome people of different backgrounds, experiences, abilities, and perspectives including qualified applicants with arrest and conviction records and any qualified applicants requiring reasonable accommodations in accordance with the law.

Prime Therapeutics LLC is a Tobacco-Free Workplace employer.

Positions will be posted for a minimum of five consecutive workdays.