BRCO Issue Management Lead The Business Risk and Control Officers (BRCOs) play a pivotal role in guiding the business to identify and understand risk exposures and the controls needed which are integral to reducing risk and safeguarding our customers and colleagues. BRCOs are critical to the success of the Risk Management Lifecyle and play a role in Planning, Identifying, Assessing, Mitigating, Monitoring, and Reporting. BRCOs are members of the First Line of Defense (1LOD) who: * Provide leadership and coaching to the 1LOD to proactively identify and effectively manage risks. * Translate and educate 1LOD to enable and drive business relevant implementation of Second Line of Defense (2LOD) risk management frameworks, policies, taxonomies, and inventories. * Review, validate, and test 1LOD activities to ensure adequate control design and effective control operation. * Provide credible challenge to 1LOD colleagues, ensuring safeguard and risk mitigation measures are upheld in decision making and adherence to 2LOD frameworks and policies prior to 2LOD review. * Drive two-way collaboration across 1LOD and 2LOD; liaise between 1LOD and 2LOD to drive engagement throughout the risk management lifecycle. * Collaborate and coordinate across the organization to help navigate and mitigate horizontal risk promoting resilience and ensuring safety and soundness. * Document, aggregate and report risk in accordance with the risk management lifecycle. The BRCO Issue Management Lead for the Line of Business is responsible for ensuring 1LOD adherence and alignment to the Issues Management policy. Owns first line execution of issues management strategy. May include loss management responsibilities including strategies and practices implemented by business or organizations to minimize financial losses. Identify potential risks and monitor until resolution. Position Responsibilities: * Provides oversight and drive timely resolution of self, second line, audit, and regulator-identified issues. * Advises 1LOD colleagues to develop and implement action plans and ensures timely closure of identified issues; confirming remediation milestones are achieved and the remediation efforts are tested and validated. * Provides insights and recommendations to 1LOD on issue management such as: The number of risks being identified by management, internal audit, and the regulator; the average time taken to close issues and the average length of extensions; and emerging themes and how they are being addressed. * Provide leadership and coaching to the 1LOD to proactively identify and effectively manage risks. * Translate and educate 1LOD to enable and drive business relevant implementation of Second Line of Defense (2LOD) risk management frameworks, policies, taxonomies, and inventories. * Review, validate, and test 1LOD activities to ensure adequate control design and effective control operation. * Provide credible challenge to 1LOD colleagues, ensuring safeguard and risk mitigation measures are upheld in decision making and adherence to 2LOD frameworks and policies prior to 2LOD review. * Drive two-way collaboration across 1LOD and 2LOD; liaise between 1LOD and 2LOD to drive engagement throughout the risk management lifecycle. * Collaborate and coordinate across the organization to help navigate and mitigate horizontal risk promoting resilience and ensuring safety and soundness. * Document, aggregate and report risk in accordance with the risk management lifecycle. * May include loss management responsibilities to minimize financial losses. A successful candidate will have the following knowledge and/or skills: * Demonstrated knowledge of banking industry products, services, and workflows. * Strong familiarity with critical business processes and controls, as well as overall business needs and objectives, for the Line of Business. * Strong track record of driving timely and effective issue resolution in a financial services context * Deep expertise and ability to educate colleagues on risk management, controls, and compliance concepts, frameworks, and policies. * Ability to establish authority, influence stakeholders, and productively debate issues (e.g., credible challenge) at all levels including without direct reporting responsibility. * Ability to build strong relationships and engage constructively in a proactive and transparent approach with cross-functional stakeholders, to challenge status quo and drive buy-in to achieve common goals. * Ability to clearly and effectively communicate, including ability to summarize and explain complex findings and issues to a wide range of audiences. * Ability to apply sound judgment and appropriately escalate concerns and issues. * Ability to demonstrate managerial courage and inspire colleagues across the organization to embrace change. * Ability to gather, analyze and interpret large datasets from various sources. * Strong analytical and critical thinking skills with high attention to detail and accuracy. * Ability to manage multiple tasks and projects, prioritize work, meet deadlines, achieve goals, and work under pressure in a dynamic and complex environment. * Self-starter, able to work independently, flexible and can navigate a complex organization. Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled