As an Order Entry Specialist, you will play a crucial role in our organization as the first point of contact for customer orders. Your primary responsibilities will include entering orders and relevant data into our system accurately and efficiently, following established procedures. You’ll also be tasked with identifying the correct products based on the information provided and flagging any potential issues with orders before entry. Collaboration is key, so you will communicate with both sales teams and customers to address any discrepancies that may arise during the order process. We value your attention to detail and commitment to delivering excellent service.

In this Role, Your Responsibilities Will Be:

Customer and Sales Office Communication: 

Acknowledge receipt of purchase orders promptly to ensure a smooth order process.

Proactively respond to customers and the sales team when discrepancies arise, and resolution.

Maintain clear and open communication with both internal teams and external partners to ensure visibility and alignment.

Order Entry:

Accurately enter orders into Emerson systems to ensure detailed processing and fulfillment.

Review purchase orders for standard requirements and verify accurate pricing, including any adders and specials.

Flag potential issues with purchase orders before entry and bring up them appropriately to maintain order integrity.

Apply various resources to resolve accurate product for each order.

Identify requested ship dates that align with the established matrix and other system data, or according to date management standards.

Review customer open order reports and make vital changes in the relevant systems as the need arises.

Handle pre-booking change order and cancellation requests efficiently to support customer needs.
 

Who You Are:

You optimally balance planning with action, ensuring that initiatives are both thoughtful and actionable.

You proactively research new initiatives and are open to trying innovative approaches.

You actively solicit input and encourage discussion, fostering collaboration and diverse perspectives.

You create tailored plans and outlines to meet the needs of various audiences.

You maintain regular communication with customers, ensuring their needs are understood and met.

You build strong relationships with customers, cultivating trust and loyalty.
 

For This Role, You Will Need:

Traits & Skills:

Experience with Oracle is strongly preferred, showcasing your ability to navigate complex systems effectively.

Proficient digital literacy, demonstrating adaptability in using various software and tools.

Strong problem-solving abilities and capacity to multitask in a fast-paced environment.

Excellent communication skills, both oral and written, with a focus on using tact and good judgment when interacting with colleagues and customers.
 

Preferred Qualifications that Set You Apart:

Bachelor’s Degree in a business-related field or equivalent experience is required to support your role effectively.

Experience Requirements:

Preferred 1+ years of experience in the flow control industry, with knowledge of valve and actuation applications, or related experience in fluid mechanics and electro-mechanical equipment.

Technical Knowledge Requirements:

Strong attention to detail and the ability to identify errors to ensure accuracy and quality in all tasks.

 

Job Competencies

Action Oriented  Communicates Effectively Customer Focus Collaborate Interpersonal Savvy
 

Our Offer To You:
This job description outlines the general nature and level of work expected for this position; it is not a comprehensive list of all responsibilities, duties, and skills required. All job requirements may be modified to reasonably accommodate individuals with disabilities, promoting an inclusive work environment. This description does not imply that these are the only duties assigned to the employee in this role. The requirements listed represent the minimum knowledge, skills, abilities, and education/experience needed to perform optimally in this position.