IT Academic Technology Coord- Computer Science Department **POSITION DETAILS** The IT Academic Technology Coordinator (aHEO) will monitor the technology needs of the Computer Science department. This role is responsible for coordinating security patching efforts, providing support for Linux, Mac, and Windows based systems, and assisting faculty and students with instructional and research software and hardware. The ideal candidate will have experience in educational technology. Reporting to the department chair and security committee, the IT Academic Technology Coordinator's responsibilities include but are not limited to the following: -Assist in ensuring the security and integrity of departmental systems by coordinating timely updates and monitoring security advisories to assess their impact on operations. -Document all security updates and prepare reposts for departmental review, ensuring transparency and accountability in IT processes. - Assist faculty and students with coordinating software installation, configuration, and maintenance on Linux platforms. - Develop and maintain scripts for automation of routine tasks and system monitoring. - Work closely with faculty members to understand their technical needs and provide appropriate solutions. - Communicate proactively with students, faculty, and staff regarding IT services, updates, and support availability. - Create and maintain user manuals, FAQs, and troubleshooting guides for departmental software and systems. - Provide support in managing user accounts and permissions for students and faculty within the networked environment, facilitating secure access to instructional systems. - Maintain an inventory of Computer Science Department equipment, helping ensure all resources are accounted for and properly managed. - Maintain Computer Science Department website and manage server configurations - Develop and maintain positive working relationships with others in the Hunter College Computer Science Department and Hunter College’s technology departments. **QUALIFICATIONS** • Bachelor’s degree in Computer Science, IT, Information Systems, or a related technical field required; • Experience with the latest Ubuntu Linux operating systems • Ability to manage multiple projects simultaneously. • Must have excellent troubleshooting and problem-solving skills with attention to detail. • Ability to deal with sensitive information with confidentiality and tact. • Ability to work both independently and in a collaborative team environment. • Adaptable and able to manage and incorporate change. • Effective interpersonal, and communication skills, both verbal and written. **Preferred Qualifications:** • Experience in Higher Education. • Minimum two(2) years of experience in computer operations, systems administration, and user support, especially Linux and open-source operating systems. **CUNY TITLE OVERVIEW** Provides support to students and faculty in the use of instructional systems, software, and programs. - Researches and prepares program materials, FAQs, and user guides - Provides telephone and/or email support for faculty and student users of instructional systems, software, and programs - Develops training materials and delivers orientation/training sessions - Maintains on-line information on web sites - Acts as liaison to related areas such as CUNY's Computer and Information Services area, to evaluate and escalate reported problems, and disseminate information notices - Assists faculty with use of instructional technology to support educational goals - Performs other duties as assigned. Job Title Name: IT Academic Technology Coordinator **CUNY TITLE** Assistant to HEO **FLSA** Non-exempt **COMPENSATION AND BENEFITS** Salary commensurate with education and experience, within approved range: $65,946 - $86,188. CUNY's benefits contribute significantly to total compensation, supporting health and wellness, financial well-being, and professional development. We offer a range of health plans, competitive retirement/pension benefits and savings plans, tuition waivers for CUNY graduate study and generous paid time off. Our staff also benefits from the extensive academic, arts, and athletic programs on our campuses and the opportunity to participate in a lively, diverse academic community in one of the greatest cities in the world. **HOW TO APPLY** Applications must be submitted online by accessing the CUNY Portal on City University of New York job website www.cuny.edu/employment or https://cuny.jobs/ and following the CUNYfirst Job System Instructions. To search for this vacancy, click on Search Job Listings, select More Options To Search For CUNY Jobs and enter the Job Opening ID number 29372. Click on the "Apply Now" button and follow the application instructions. Current users of the site should access their established accounts; new users should follow the instructions to set up an account. Please have your documents available to attach into the application before you begin. Please note that the required material must be uploaded as ONE document under CV/ Resume (do not upload individual files for a cover letter, references, etc.). The document must be in .doc, .docx, .pdf, .rtf, or text format- and name of file should not exceed ten (10) characters – also DO NOT USE SYMBOLS (such as accents (é, è, (â, î or ô), ñ, ü, ï, –, \_ or ç)). Incomplete applications will not be considered. Please include: • Cover Letter or Statement of scholarly interests • Curriculum Vitae/ Resume • Names and contact information of 3 references Upload all documents as ONE single file-- PDF format preferred. **CLOSING DATE** The committee will begin reviewing complete applications on December 16, 2024. The search will remain open, and screening and review of applications will be ongoing-- until the position is filled. Applications submitted after the deadline will only be considered if the position(s) remain open after initial round. **JOB SEARCH CATEGORY** CUNY Job Posting: Managerial/Professional **EQUAL EMPLOYMENT OPPORTUNITY** CUNY encourages people with disabilities, minorities, veterans and women to apply. At CUNY, Italian Americans are also included among our protected groups. Applicants and employees will not be discriminated against on the basis of any legally protected category, including sexual orientation or gender identity. EEO/AA/Vet/Disability Employer. Job ID 29372 Location Hunter College