IT Administrator Job ID 197702 Posted 16-Dec-2024 Service line Advisory Segment Role type Full-time Areas of Interest Administrative, Digital & Technology/Information Technology Location(s) Heredia - Heredia - Costa Rica, San Jose - San Jose - Costa Rica **About the Role:** Provides technical service support, installation, and maintenance of company hardware, software, servers, and services. Ensures that computers, servers, and services are functioning properly and are available to users for maximum efficiency. Provides level II & III end-user support for software and hardware issues. **What You'll Do:** The essential duties and responsibilities include the following. Other duties and responsibilities may be assigned as this role evolves. • Be familiar with Buildingi’s core business and operations as well as the services provided to the client. • Represent Buildingi and the services provided with the utmost professionalism. • Provide systems support relating to software and hardware problems reported by users. • Maintain an adequate level of knowledge of operating systems and application software being used to provide high levels of support to users. • Add and maintain users and equipment on the network; assigning application access, ensuring security and configurations are within standards. • Keep accountability of equipment inventory, replacement and repair parts, hardware and software agreements, and licenses ensuring accuracy. • Assist in ensuring that backup, recovery, and security procedures are set up and performed as planned and necessary. • Assist in monitoring networks to detect potential errors or problems. • Provide superior customer service and communicate effectively with a wide variety of users, including management of IT support tickets. • Assists in the purchasing of new computer equipment and peripherals for a specified location. • Basic Administration of Phone and Voicemail systems for site • Provides recommendations of program changes to correct software problems. • Troubleshoots any software and hardware problems through debugging, testing, and vendor assistance. • Performs service administration tasks for software and hardware products to ensure manufacturer warranty. • Perform other related duties as required. **What You'll Need:** + Oral and written English required. Ability to effectively present information and respond to questions in English both written and oral. + Excellent interpersonal skills and the ability to communicate verbally as well as in writing are essential. + Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. + Microsoft Active Directory, Microsoft Exchange Server, Microsoft SharePoint Server is required + Knowledge of Cloud/Online services a required + Knowledge of setting up and testing laptops for deployment is required + Knowledge of computer maintenance, hardware, and software installation, testing and operation. CBRE, Inc. is an Equal Opportunity and Affirmative Action Employer (Women/Minorities/Persons with Disabilities/US Veterans)