Kforce has a client in Coppell, TX that is seeking an IT Administrator. Responsibilities: * Handle customer expectations (both internal staff and residents) regarding IT services, identify gaps between customer needs and IT capabilities, and find innovative solutions to bridge those gaps * Deliver high levels of customer service with a positive, outgoing approach to service delivery * Provide periodic technology training sessions with staff and residents * Ensure the overall technical health and stability of the assigned community, including remote locations, and maintain high levels of resident and team member satisfaction * Coach and encourage business stakeholders on the potential use of technologies that add value to business units * Represent and communicate business unit managements technology needs to the wider IT department * Vendor management to coordinate with key vendors to diagnose and troubleshoot complex technical issues, holding them accountable for SLAs * Own and facilitate timely root cause analysis for community level severity 1 and 2 outages, including follow-up communication to affected team members and/or residents * Coach and mentor junior team members, resident volunteers, and first level help desk support team on resolving incidents, escalating complex tickets, and communicating updates effectively * Gain a deep understanding of the technical infrastructure at all communities, including core applications, network connectivity, Wi-Fi capabilities, and service issues * Lead local project efforts for community technical improvements and contribute to enterprise-wide IT initiatives * Research, define, and document IT support processes and procedures, including incident management, problem management, change management, and asset management