AdventHealth Information Technology

Location: In Person - AdventHealth Palm Coast - 60 MEMORIAL MEDICAL PKWY, Palm Coast, 32164

All the benefits and perks you need for you and your family:

Benefits from Day One

Career Development

Whole Person Wellbeing Resources

Award-winning IT Department

Our promise to you:

Joining AdventHealth is about being part of something bigger. It’s about belonging to a community that believes in the wholeness of each person, and serves to uplift others in body, mind and spirit. AdventHealth is a place where you can thrive professionally, and grow spiritually, by Extending the Healing Ministry of Christ. Where you will be valued for who you are and the unique experiences you bring to our purpose-minded team. All while understanding that together we are even better.

Schedule: Full-Time, Mon - Fri, 8a-4p

The role you’ll contribute:

The Senior Enterprise Imaging Administrator is responsible for having expert level knowledge regarding the Picture Archiving Communication Systems (PACS) systems while also having in-depth operational knowledge of processes, workflows, and project management. The Senior Imaging Administrator is required to report onsite at their associated AdventHealth facilities, work throughout the duration of their shift, and serve as a lead among our Enterprise Imaging team. Additionally, this role works closely with Enterprise Imaging Leadership to assist with supervisory duties, strategic planning, process improvement, reports & analytics, project management, and any other related leadership activities. The Senior Imaging Administrator is also responsible for promptly resolving advanced PACS incidents and requests via the ServiceNow ticketing system while adhering to the organization’s established service level agreements (SLAs). As part of AdventHealth’s mission and service standards, the Senior Imaging Administrator participates in outstanding customer service and accepts responsibility in maintaining relationships that are equally respectful to all.

The value you’ll bring to the team:

Required to report onsite at the designated AdventHealth facilities, work the duration of each shift, participate in an on-call rotation, and support our team’s effort to provide 24x7x365 PACS support to our Radiology & Cardiology imaging departments

Required to have accessible transportation available for support to primary & secondary facilities during the duration of each shift and when on-call. Minimum of 25% travel

Diagnoses, troubleshoots, and resolves intermediate PACS incidents and requests via the ServiceNow ticketing system for imaging related software applications and hardware equipment while adhering to the AdventHealth’s established service level agreements (SLAs) and ticket processing guidelines outlined in the Incident and Request Management Standard Operating Procedures (SOPs).

Serves as an Information Technology resource between the imaging clinical staff, Radiologists, Cardiologists, and third-party vendors and provides prompt technical support / resolution pertaining to all Enterprise Imaging systems & components

Ensures the enterprise PACS system is operating efficiently and engages with appropriate AdventHealth Information Technology (AIT) resources, third-party vendors, and clinical staff, as needed, to appropriately diagnose, troubleshoot, and resolve items such as: PACS diagnostic stations / scanners, modality & imaging network connectivity to Enterprise Imaging applications

Performs routine system / preventive maintenance, testing, installations on the PACS applications and hardware equipment to support the daily operation of imaging departments

Participates in the training and mentorship of new Associate Imaging Administrators, Radiologists, and Cardiologists pertaining to their daily operational activities and workflow

Participates and owns imaging project activities such as: logging time in the project application, provides guidance on imaging needs and requirements, follows-up on project deliverables, and communicates project details to key stakeholders

Adheres to the Information Technology Service Management (ITSM) policies and the Information Technology Infrastructure Library (ITIL) framework, with regard to, planning, operating, and delivering Information Technology services to our customers

Provides intermediate level knowledge and support for the Enterprise Imaging Systems to include, but not limited to, the following clinical, non-clinical applications and hardware solutions:

Radiology / Cardio Imaging Specialty IT Systems Technical

Enterprise Imaging Systems 3D Reconstruction Customer Ticket System Diagnostic Stations / Monitors

Web Image Viewing Measurement Acquisition Remote Tools Radiology / Cardiology Modalities

Image Cloud Sharing External Image Media Image Document Scanning Imaging Servers

Internal / External Imaging Apps Importing Functionality Application Integration PC Related Equipment

Voice Dictation & Reports Office Productivity Apps

Modality Specific Apps

Performs other duties as assigned

Qualifications

The expertise and experiences you’ll need to succeed:

KNOWLEDGE AND SKILLS REQUIRED:

Knowledge of AGFA/Siemens/GE/Hologic/Nuance/3D Imaging Solutions

Intermediate level of knowledge & understanding in a clinical informatics environment

Knowledge in supporting an entire PACS System and all related components

Excellent communication skills with the ability to work courteously and effectively with all levels of customers including team members, leadership, physicians, clinical staff and vendors

Strong analytical, organizational, technical, & project management skills

Ability to prioritize / multitask and complete several projects / initiatives within established deadlines in the order of greatest importance with little supervision

KNOWLEDGE AND SKILLS PREFERRED:

EPIC Clinical Systems

Information Technology

EDUCATION AND EXPERIENCE REQUIRED:

Minimum of 3 years Healthcare or IT experience

EDUCATION AND EXPERIENCE PREFERRED:

Associate’s or Bachelor’s Degree in Healthcare, Business, IT, or related field

Minimum of 3 years’ experience working in a customer service position

Intermediate level of imaging institutional education followed by practical workflow experience in a healthcare facility

LICENSURE, CERTIFICATION OR REGISTRATION REQUIRED:

Certified PACS Associate (CPAS) or obtained within 6 months of hire date

LICENSURE, CERTIFICATION OR REGISTRATION PREFERRED:

Certified Imaging Informatics Professional (CIIP)

Information Technology Infrastructure Library (ITIL)

Radiologic Technologist (R.T.), Radiography (R), Computed Tomography (CT), Magnetic Resonance (MR) or equivalent

FACILITY SPECIFIC SECTION:

Work onsite and on time to respective hospital zone, and work the entire scheduled shift.

Available to work other shifts and zones when needed.

This facility is an equal opportunity employer and complies with federal, state and local anti-discrimination laws, regulations and ordinances. The salary range reflects the anticipated base pay range for this position. Individual compensation is determined based on skills, experience and other relevant factors within this pay range. The minimums and maximums for each position may vary based on geographical location.

Category: Information Systems

Organization: AdventHealth Information Technology

Schedule: Full-time

Shift: 1 - Day

Req ID: 25004527

We are an equal opportunity employer and do not tolerate discrimination based on race, color, creed, religion, national origin, sex, marital status, age or disability/handicap with respect to recruitment, selection, placement, promotion, wages, benefits and other terms and conditions of employment.